> Markdown version of [/jobs/ext/2044811-healthcare-ai-deployment-customer-expansion-lead](https://www.wearedevelopers.com/jobs/ext/2044811-healthcare-ai-deployment-customer-expansion-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Healthcare AI Deployment & Customer Expansion Lead - **Company:** AIR CAPITAL STAFFING LLC - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $110,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Software as a Service, Workflow Management Systems, Core Voice Platform, IBM Watson Health, Build Process, Operational Systems - **Published:** August 13, 2026 - **Apply:** https://www.careerjet.com/jobad/us6c3bf84b4e104a50811b5ecd4fbc93df ## About the Role * 3-5 years of experience in customer-facing implementation, deployment, customer success, solutions delivery, or a closely related post-sale function. * Demonstrated ownership of customer implementations from handoff through successful production launch. * Experience directly managing customer relationships after the sale. * Strong ability to learn technical products and independently manage product configurations. * Demonstrated ability to coordinate multiple customer deployments, priorities, and deadlines simultaneously. * Strong analytical and problem-solving capabilities with an ability to identify operational issues and develop practical solutions. * Excellent customer-facing written and verbal communication skills. * Ability to collaborate effectively with Sales, Product, Engineering, and executive stakeholders. * Comfortable operating without established processes and creating structure in an early-stage environment. * Ability to work in a hybrid environment in New York City. * Authorized to work in the United States without current or future employment sponsorship. Preferred Qualifications * Experience implementing AI, voice AI, SaaS, healthcare technology, or workflow automation products. * Experience supporting healthcare organizations, medical practices, providers, or healthcare technology customers. * Understanding of healthcare scheduling, inbound patient communications, patient engagement, or provider workflows. * Previous experience working at a Series A or similarly early-stage technology company. * Experience with AI integrations, APIs, workflow tools, or no-code configuration platforms. * Demonstrated success improving customer retention or net revenue retention. * Experience identifying and closing customer expansion, upsell, or cross-sell opportunities. * Experience developing onboarding or implementation playbooks from the ground up. * Previous experience hiring, mentoring, or leading customer operations professionals. * Stable employment history demonstrating increasing ownership within implementation, deployment, or customer success., Experience: 3-5 years of directly relevant experience. Growth Opportunity: Opportunity to build the U.S. post-sale operations function and grow into leadership of an approximately three-person team as the customer base expands. Work Authorization: Applicants must be authorized to work in the United States without current or future sponsorship., * Direct implementation or deployment experience with AI, voice AI, healthcare SaaS, or technically complex software products. * Proven ownership of customer deployments from contract handoff through production go-live. * Measurable success improving net revenue retention, renewals, expansion revenue, or customer adoption. * Experience personally identifying and closing upsell or cross-sell opportunities. * Strong knowledge of healthcare operational or patient-communication workflows. * Experience creating implementation and onboarding processes from a blank slate. * Ability to operate comfortably across technical configuration, customer relationships, commercial expansion, and operational strategy. * Experience helping build an early-stage customer operations organization and eventually developing a team., * Less than three years of relevant customer-facing implementation, deployment, or customer success experience. * Experience limited to customer support without meaningful implementation, deployment, or customer ownership. * No demonstrated experience managing customers through post-sale implementation or production launch. * Limited comfort working with technical products, configurations, or implementation workflows. * No willingness to own retention and customer expansion responsibilities. * Candidates seeking a highly structured environment with established processes rather than a greenfield operational build. * Candidates unable to meet the New York City hybrid work requirement. ## Description * Own the complete post-sale lifecycle for U.S. healthcare customers from signed contract through production deployment and ongoing account growth. * Configure customer environments and manage implementation activities required to successfully launch AI voice solutions into production. * Drive time-to-go-live while maintaining high-quality and successful customer deployments. * Become the primary post-sale relationship owner across customer success, support, implementation, and account management. * Develop deep product expertise sufficient to independently configure deployments and troubleshoot implementation challenges. * Work with AI integrations, workflow configurations, no-code tooling, and related technologies required for customer deployments. * Establish strong relationships with healthcare customers and translate operational requirements into effective product configurations. * Drive retention, renewals, upsell, and cross-sell opportunities with net revenue retention as a core performance metric. * Own an individual expansion and upsell target. * Identify customer risks early and coordinate solutions that protect retention and long-term account value. * Build and document a repeatable U.S. onboarding and deployment framework covering configurations, workflows, implementation standards, and best practices. * Partner directly with Sales, Product, Engineering, and executive leadership to improve customer outcomes and U.S. market execution. * Help scale the U.S. operations function and eventually hire and lead a small customer operations team., HireNow Staffing is recruiting a Healthcare AI Deployment & Customer Expansion Lead who: * Brings 3-5 years of customer-facing implementation, deployment, customer success, or related post-sale experience. * Can personally own the journey from signed customer through configuration, implementation, production launch, adoption, retention, and expansion. * Has the technical aptitude to develop deep product knowledge and independently configure customer deployments. * Understands that customer success includes commercial accountability for retention and expansion, not simply relationship management. * Can build processes and operational structure where no established U.S. deployment playbook currently exists. * Communicates confidently with customers while collaborating effectively with technical and commercial teams. * Is comfortable operating with significant individual accountability in an early-stage environment. * Can work hybrid in New York City without requiring employment sponsorship. ## Related Videos - [Empowering Democratic Processes: Building a Hybrid Voting Platform](https://www.wearedevelopers.com/videos/1163-empowering-democratic-processes-building-a-hybrid-voting-platform) - [Develop, test and run a communications application in a serverless cloud](https://www.wearedevelopers.com/videos/760-develop-test-and-run-a-communications-application-in-a-serverless-cloud) - [AI in High-Stakes Industries: Lessons Learned](https://www.wearedevelopers.com/videos/100253-ai-in-high-stakes-industries-lessons-learned) - [Reusing apps between teams and environments through Containers](https://www.wearedevelopers.com/videos/107-reusing-apps-between-teams-and-environments-through-containers) - [The Day After the Robots Come. Tech Edition. ](https://www.wearedevelopers.com/videos/1478-the-day-after-the-robots-come-tech-edition) - [Own Your Narrative: Why Personal Branding Isn’t Optional](https://www.wearedevelopers.com/videos/1297-own-your-narrative-why-personal-branding-isn-t-optional) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Why Your AI Tool Fails After the Demo](https://www.wearedevelopers.com/magazine/704-why-your-ai-tool-fails-after-the-demo) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [How to start an AI project for a good cause and boost your career](https://www.wearedevelopers.com/magazine/15-how-to-start-an-ai-project-for-a-good-cause-and-boost-your-career)