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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - **Company:** TN Voices - **Location:** Goodlettsville, TN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Information Systems, Desktop Environments, Identity and Access Management, Internet Services, Inventory Management Software, Virtual Private Networks (VPN), Windows Servers, Network Architecture, Network Administration, Systems Development Life Cycle, Software Engineering, Wireless Access Point, Wireless Networks, Firewalls (Computer Science), Information Technology, Network Server, User Accounts - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a4b6fed2cb4fb805 ## About the Role Do you have experience in Wireless networking?, Do you have a Associate's degree?, * Associate's or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a closely related field preferred; equivalent relevant experience may be considered including certifications. * Minimum three (3) years of experience in system administration, technical support, or infrastructure operations. * Hands-on experience supporting Microsoft 365, Windows server and desktop environments, user accounts, and endpoint management required. * Experience with network administration, backup and recovery, cybersecurity best practices, and troubleshooting hardware/software issues required. * Healthcare, behavioral health, or non-profit experience strongly preferred. Skills & Knowledge Required * Working knowledge of HIPAA, HITECH, cybersecurity controls, and best practices for protecting sensitive information. * Strong understanding of Windows operating systems, Microsoft 365 administration, Active Directory or comparable identity management, and endpoint security tools. * Knowledge of network infrastructure including firewalls, switches, wireless access, VPN connectivity, and basic troubleshooting. * Ability to install, configure, maintain, patch, and monitor servers, workstations, printers, and related hardware/software. * Ability to document procedures, maintain asset inventories, and follow change management and escalation processes. * Strong customer service, communication, and problem-solving skills with the ability to support users at varying technical skill levels. * Ability to prioritize multiple requests, respond to incidents, and work independently with limited supervision. * Ability to adapt to change and perform under stressful situations. * Access to reliable transportation, auto insurance, and home internet service. ## Description * Serve as a primary support resource for Carelogic, responding to user tickets, troubleshooting issues, and ensuring timely follow-up and resolution. * Provide day-to-day support for Carelogic workflows, user access, basic configuration, and coordination with vendors or internal leadership on escalated issues. * Train staff on Carelogic and related systems, including onboarding support, refresher training, and guidance on efficient and accurate system use. * Assist with system development and workflow improvements that increase efficiency, accuracy, and user adoption across departments. * Develop, run, and support reports within Carelogic and other systems to meet operational, compliance, and leadership reporting needs. * Document support issues, resolutions, procedures, and system changes to improve consistency, knowledge sharing, and service quality. * Support user account setup, permissions, onboarding/offboarding tasks, and general technical assistance in accordance with organizational policies. * Collaborate with the VP of Operations, Director of IT Infrastructure, vendors, and program staff to identify needs, resolve system issues, and support implementation of approved changes. * Assist with procurement of approved hardware, software, licenses, and related technology resources, including coordinating quotes, orders, replacements, and inventory tracking. * Provide responsive, service-oriented technical support that helps staff use systems effectively while maintaining security, confidentiality, and compliance. * Other duties and/or tasks as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)