> Markdown version of [/jobs/ext/2044898-global-contact-center-reporting-and-analytics-manager](https://www.wearedevelopers.com/jobs/ext/2044898-global-contact-center-reporting-and-analytics-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Contact Center Reporting and Analytics Manager - **Company:** Ford Motor Company - **Location:** Allen Park, MI, United States - **Salary:** $139,277.0 - $205,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Databases, Computer Engineering, Information Engineering, Extract Transform Load (ETL), Data Visualization, R (Programming Language), Information Sciences, Data Intelligence, Python (Programming Language), Microsoft Dynamics, Cloud Services, Salesforce.Com, SQL Databases, Tableau (Software), Google Cloud, Backend, Information Technology, Data Analytics, Custom Reports - **Published:** August 13, 2026 - **Apply:** https://www.careerjet.com/job/us69f9af17219aadd8d5cc8ca42f4fe617/eaa ## About the Role Bachelor's degree or foreign equivalent in Computer Science, Statistics, Data Analytics, Business Analytics, Information Science, Computer Engineering or a related field and 3 years of experience in the job offered or a related occupation. 3 years of experience with each of the following skills is required: 1\. Creating data visualization using Tableau, Quicksight, R, and Python. 2. Utilize data analysis tools (SQL, Python, and R), Google Cloud Platform, experiment frameworks, and working across the full stack of data analysis (data engineering, ETL, data analytics, and data visualization). 3. Extract key trends and identify outliers for further investigation. 2 years of experience with each of the following skills is required: 1\. Customer relationship center experience. 2. Clearly and precisely communicate findings (this includes the skill to select or create the most suitable format to present data) to make them understandable for non experts which have to consume the data and findings. 3. Designing and implementing Analytics/Business Intelligence Engineering Solutions for Customer and Dealer Contact Centers globally. 4. Microsoft Dynamics platform, Salesforce Cloud solutions and key backend systems and data sources to be able to combine data and provide data views and trends across key systems. ## Description At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation. Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics, and analytics, as well as insightful interpreters and analysts. That's where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making. What you'll be able to do: Global Contact Center Reporting and Analytics Manager - positions offered by Ford Motor Company (Allen Park, Michigan). Note, this is a hybrid position whereby the employee will work both from home and from the aforementioned worksite. Hence, the employee must live within a reasonable commuting distance from the worksite. Manage Global Contact Center Operations data and analytics reporting, and prioritize, enhance, and streamline reporting requirements. Develop metrics and analytics to provide key insights and drive operational efficiencies, business decisions, concern resolution, and customer satisfaction initiatives. Maintain databases and perform updates as necessary to ensure accuracy, as well as examine data reports to locate and resolve mistakes throughout. Analyze and collect data for various types of business reports, as well as monitor data to identify changes in financial and business trends. Create and leverage software resources to collect, consolidate, and present data to business stakeholders and department leads. Identify opportunities to optimize global Reacquired Vehicle, Roadside Assistance reporting and analytics. Provide Ad-Hoc Reporting and lead all Stakeholder and Departmental reporting requests, including Analytic Dashboards development, to support CRM and Survey Reporting. ## Related Videos - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)