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# IT Service Desk Analyst I

- **Company:** SOLIS MAMMOGRAPHY
- **Location:** Addison, TX, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Bomgar, Issue Tracking Systems, Microsoft Office, Computer Equipment, Software Version Control, User Administration
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7b9f56a47c6d487a

## About the Role

Do you have experience in macOS administration?, * 1 year of experience in the following skills:

 + Basic troubleshooting of computer hardware and software
 + Basic knowledge of network and server technology
 + Supporting in an environment that utilizes Windows 10 and IOS
 + Supporting Microsoft Office suites, including Office 2016 and/or Office 365
 + Basic troubleshooting of printers (installation/mapping, connectivity)
 + User management with applications such as Active Directory, Multi-Factor Authenticators, etc.
 + Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.
 + ITSM Ticket tracking system experience
 + Strong communication and interpersonal skills
 + Aptitude for high productivity and efficiency
 * Prior experience in a Healthcare technical environment preferred
 * Prior experience supporting clinical applications (e.g., PACS, RIS, MRS)
 * Mac hardware and macOS support experience
 * Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred
 * College degree preferred
 * ITIL training and/or experience

## Description

A Day in the Life of a IT Service Desk Analyst I:

 * Provide services and support for the following areas:
*

 + Provides as needed hands-on hardware equipment setup and shipping support.
 + Understands, promotes, and demonstrates the Solis Way
 + Keeping informed of advancements in IT.
 + Collaborating with all departments to ensure that IT needs are met.
 + Making recommendations to optimize IT performance and to prevent future problems.
 + Log incidents and service requests and maintains relevant records.
 + Preparing and maintaining troubleshooting and FAQ materials for easy-access and end-user guidance.
 + Avoiding service interruptions by performing system installations, updates, and maintenance procedures within a defined SLA
 + Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
 + Resolving incoming client and personnel IT queries remotely via email, chat, and phone, or in person at the corporate office
 + Recognizes incident trends and data anomalies to escalate possible critical incidents or problem


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