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# Support Engineer

- **Company:** igen group B.V.
- **Location:** Zeist, Netherlands
- **Salary:** €2,610.0 - €3,250.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office
- **Published:** August 14, 2026
- **Apply:** https://igen.nl/support-engineer-1066ep-7/?apply=true

## About the Role

* Afgeronde mbo-opleiding IT op niveau 3 of 4;
 * Minimaal 1 jaar relevante werk- of stage-ervaring in de IT;
 * Uitstekende beheersing van de Nederlandse taal, zowel mondeling als schriftelijk;
 * Ervaring met ITIL-processen, Windows 10, Office 365 en Active Directory is een pré;
 * In het bezit van een rijbewijs is een plus, maar niet verplicht;
 * Positieve instelling en sterke klantgerichtheid.

## Description

* Als Support Engineer zorg jij ervoor dat technische en functionele problemen snel en zorgvuldig worden opgelost, zodat je collega's zo snel mogelijk weer verder kunnen werken.
 * Je werkt met verschillende applicaties en besturingssystemen en krijgt te maken met uiteenlopende incidenten. Geen dag is hetzelfde, waardoor je steeds nieuwe uitdagingen tegenkomt!
 * Ontvangen, analyseren en registreren van incidenten, vragen en serviceverzoeken van interne gebruikers en de 1e lijn;
 * Troubleshooten van complexere of langdurige incidenten;
 * Ondersteunen van interne gebruikers bij het gebruik van applicaties en hardware;
 * Actief meedenken over verbeteringen en optimalisatie van de servicedesk;
 * Inschakelen van specialisten of externe partijen wanneer nodig.


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