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# Support Engineer

- **Company:** igen group B.V.
- **Location:** IJsselstein, Netherlands
- **Experience:** Starter
- **Salary:** €2,610.0 - €3,300.0
- **Contract:** Permanent contract
- **Skills:** Cloud Engineering, Information Technology
- **Published:** August 14, 2026
- **Apply:** https://igen.nl/support-engineer-1066ep-10/?apply=true

## About the Role

* Een afgeronde mbo-niveau 4 of hbo-opleiding richting IT;
 * Minimaal 1-2 jaar ervaring binnen IT-support of servicedesk;
 * Kennis van Windows 10/11, Office 365 en Active Directory;
 * Ervaring met ITIL-processen en ticketingsystemen;
 * Analytisch sterk, klantgericht en communicatief vaardig;
 * Rijbewijs B is handig, maar geen vereiste.

Over igen
Bij igen draait alles om jouw groei. Wij helpen IT-professionals hun carrière versnellen via uitdagende opdrachten, persoonlijke begeleiding en volledig gefinancierde opleidingen. Of je nu wilt doorgroeien richting systeembeheer, cloud engineering of security. Wij ondersteunen jou bij elke stap.

## Description

Als Support Engineer ben jij verantwoordelijk voor het oplossen van IT-incidenten die verder gaan dan de eerste lijn. Je analyseert problemen, voert structurele oplossingen door en ondersteunt bij migratie- en verbeterprojecten. Daarnaast werk je nauw samen met collega's binnen IT om processen en systemen continu te optimaliseren.

* Oplossen van 2e-lijns IT-incidenten;
 * Ondersteunen bij Windows 10/11, Office 365 en bedrijfsapplicaties;
 * Beheren van gebruikers, rechten en groepen in Active Directory;
 * Ondersteunen bij migraties, updates en implementaties;
 * Documenteren van oplossingen en bijdragen aan procesverbeteringen.


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