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# Service Desk Technician (Hardware, Provisioning and Active Directory) for NATO with security clearance

- **Company:** WLG
- **Location:** Brunssum, Netherlands (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Desktop Computing, Hardware Platform Interface, Local Security Policy, System Center Configuration Manager, Software Deployment, Integration Tests, Bare Metal, Malware Detection
- **Published:** August 14, 2026
- **Apply:** https://www.adzuna.nl/details/5840730144

## About the Role

* Recent experience - within the last three years - as first-line support for modern, networked end-user devices: notebooks, monitors, printers and the rest
 * Higher vocational training in a relevant discipline with two years of relevant experience, or a secondary qualification with four
 * At least two years supporting hardware, software, networks and computers in a large organisation
 * Hands-on client provisioning, application deployment and bare-metal installs with MDT and SCCM
 * Practical troubleshooting of client OS and software provisioning problems
 * The Microsoft operating system line, with real depth on Windows 10 and 11
 * Implementing and administering large Active Directory environments
 * Clear communication - this is a user-facing job - and proficient English
 * ITIL Foundation certification is required

## Description

* Direct end-user support and customer contact: issuing end-user equipment, collecting it when someone leaves, and resolving every device-related incident
 * Configuring hardware and software environments for the systems being integrated, installing or removing components to instruction, and confirming installations work
 * Producing integration test specifications, running the tests and reporting the outcomes
 * Running standard tests and contributing to fault investigation
 * Preparing and maintaining the operational workstation baseline across several networks
 * Making sure security updates, anti-malware and data-loss-prevention endpoints deploy successfully, and that hardening through security settings and group policy holds
 * Installing and documenting remote application provisioning, including Windows Remote App
 * Contributing to hardware platform design and installation decisions - cost, performance, tooling - and changing platforms with minimal disruption
 * Liaising with the centralised service desk on incident, problem and change management, and working with local technical staff, wider teams, customer contacts and external companies


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