> Markdown version of [/jobs/ext/2046611-it-support-specialist-level-1-automotive-solutions](https://www.wearedevelopers.com/jobs/ext/2046611-it-support-specialist-level-1-automotive-solutions). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist (Level 1) | Automotive Solutions

- **Company:** German Robert Bosch Group
- **Location:** Spain
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Working Model 2D, Diagnostic Tools, Information Technology
- **Published:** August 14, 2026
- **Apply:** https://www.jobleads.com/es/job/ea7116003dfd638ed184cf8f6a6da0422

## About the Role

We are looking for someone with experience in IT technical support, accustomed to managing tickets and performing troubleshooting, who also has an interest or affinity for the automotive industry and wants to grow in an international environment.

 * Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field.
 * Previous experience in IT technical support, Help Desk, or Service Desk.
 * Experience managing incidents using ticketing tools.
 * Knowledge of hardware and software.
 * Ability to perform troubleshooting and incident analysis.
 * Experience using remote access tools.
 * Minimum B2 level of English to participate in meetings, training sessions, and internal communications.
 * C2, bilingual, or equivalent proficiency in Ukrainian., * Previous technical support experience using ticketing systems.
 * Experience using remote access tools.
 * Knowledge of SAP.
 * Interest in technology applied to the automotive sector.
 * Knowledge of or affinity with automotive electronics.
 * Familiarity with diagnostic tools or digital solutions used in automotive workshops.
 * Other European languages., * Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field.
 * Previous experience in IT technical support, Help Desk, or Service Desk.
 * C2, bilingual, or equivalent proficiency in Ukrainian.
 * Minimum B2 level of English.
 * Hybrid working model available for candidates based in the Madrid region.

## Description

Your main objective will be to manage incidents, analyze reported cases, provide first-line technical support, and perform the corresponding follow-up until resolution or escalation.

What will your day-to-day look like?

 * Manage incidents and requests using ticketing tools.
 * Provide first-line technical support to professional users.
 * Analyze incidents related to hardware, software, and applications.
 * Handle inquiries via phone, email, and other support channels.
 * Use remote access tools to diagnose and resolve incidents.
 * Apply troubleshooting and root cause analysis procedures.
 * Register, document, and track tickets until resolution or escalation.
 * Follow established support procedures and processes.
 * Collaborate with other departments and international teams.
 * Contribute to the continuous improvement of the knowledge base and internal documentation.


## Related Videos

- [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers)
- [Machine Learning for Software Developers (and Knitters)](https://www.wearedevelopers.com/videos/154-machine-learning-for-software-developers-and-knitters)
- [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology)