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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Support Officer Level 1 - **Company:** Manchester City Council - **Location:** Manchester, UK - **Salary:** £28,227.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Microsoft Office - **Published:** August 14, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5840378453 ## About the Role * Excellent communication skills - clear, concise, and customer-focused. * Strong IT proficiency - especially in Microsoft Office (Excel, Word) and internal systems. * Keyboard and touch-typing skills - high speed and accuracy. * Planning and organising - ability to prioritise workload and meet deadlines. * Problem-solving - able to interpret guidelines and escalate appropriately. * Attention to detail - accurate documentation and data entry. * Commitment to continuous self-development and service improvement Behavioural * Teamwork - working collaboratively with colleagues and stakeholders. * Customer Service - putting internal and external customers at the heart of service delivery. * Delivery - commitment to high-quality, timely support. * Change - adaptable and open to service improvements. * Pride in Manchester - demonstrating commitment to the city and its communities and a Commitment to uphold MAES values and vision other * Manchester residency (for Grade 1-3 roles). * DBS clearance - Standard Disclosure required. * Emotional resilience - especially when dealing with sensitive or distressing information. * Commitment to diversity and inclusion in service delivery and employment The experience below would be beneficial but is not essential: Desirable requirements that would be useful in this role: * Experience in a fast-paced administrative environment, ideally within local government or public services. * Knowledge of Manchester City Council systems and procedures, including finance, HR, or case management platform ## Description Qualifications: Level 2 in English and Maths This role is exciting for Manchester City Council (MCC) because it plays a transformative role in the lives of residents and the wider community. This role vital in ensuring the education provision designed to upskill and enhance the lives of Manchester citizens are run smoothly, are impactful and inclusive. If you're successful you'll join a team of dedicated professionals responsible for delivering a high quality and impactful service that transforms' lives. The role of Business Support Officer is central to everything we do at MAES. Its is a key point of contact for many teams, partners, stakeholders and the residents. The role often involves a wide range of tasks-from managing correspondence and scheduling meetings to supporting project delivery and maintaining records as well as leading on exams. This variety keeps the work dynamic and engaging. The role requires quick thinking and creative solutions to logistical or operational challenges. As well as implementing new systems and processes, making them key players in driving innovation. In essence, the Business Support Officer role is a backbone function that enables MAES to deliver on its mission: raising aspirations, improving skills, and connecting adults to their potential, community, and future. The BSO's work behind the scenes ensures that learners receive the best possible experience and support., We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: * Members of the Armed Forces members or veterans * Current or former care leavers * Have a disability or long-term condition * If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: * A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. * Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. * A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly., In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks will depend on the role you've applied for. As a guide, these checks may include: * Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role. * References: We'll require references from your current and previous employer(s). * Proof of Qualifications: Evidence of qualifications relevant to the role will be . * Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role. * Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council. * Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information. * Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information * Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)