> Markdown version of [/jobs/ext/2047117-manager-functional-lead-private-servicenow-technology-transformation](https://www.wearedevelopers.com/jobs/ext/2047117-manager-functional-lead-private-servicenow-technology-transformation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Functional Lead (Private), ServiceNow, Technology & Transformation - **Company:** Deloitte - **Location:** Manchester, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Software Documentation, Data Integration, Scrum Methodology, E2e Testing, Infrastructure Automation Frameworks, Deployment Automation, Servicenow - **Published:** August 14, 2026 - **Apply:** https://jobs.theguardian.com/job/10173525/manager-functional-lead-private-servicenow-technology-and-transformation/ ## About the Role * Proven ServiceNow functional delivery experience, with a proven track record of leading discovery or design workstreams * Proven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementation * Deep domain expertise in ITIL, enterprise service management, or industry-specific business processes * Proven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmaps * Expertise in defining documentation standards for functional designs, process flows, and system specifications * Experience establishing, scaling, and managing Agile/Scrum delivery frameworks within complex client environments * Exceptional communication, presentation, and negotiation skills, with a proven ability to influence executive-level stakeholders * Advanced analytical and problem-solving skills; proven ability to define business cases and drive data-backed operational improvements * Demonstrated success leading high-stakes workshops, managing conflicting stakeholder priorities, and driving consensus * Commitment to practice leadership, delivery excellence, and driving high-impact client transformations * Passion for delivery excellence and commitment to enabling client transformation Desirables: * ServiceNow certifications (CSA, CAD, or multiple CIS) - highly regarded as validation of platform capability but not primary differentiator * Understanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilities * Certified in ITIL Foundation or higher certifications * Experience managing project teams, formal performance management, or leading practice capability initiatives * Experience working on Private sector projects, or a willingness to develop experience in this sector ## Description As a ServiceNow Functional Lead, you'll be at the heart of our clients' most ambitious digital transformations, serving as the strategic leader and essential bridge between ambitious client visions and actual, high-impact reality. We work with varied organizations in the world to solve their toughest, most complex challenges. Your role is to lead in these ambiguous environments, architect functional strategies, and drive digital and business transformations that genuinely change how industries operate. Here is what you will be enabled to achieve and experience with us: * You will champion the discovery charge, navigating complex, ambiguous operations and guiding major clients to scale their workflows through the power of platform automation. * You'll own the alignment between big ideas and working technology. You'll govern the functional blueprints, process architectures, and data integrations that make digital transformations work. * You'll command the agile delivery ecosystem. You will establish delivery governance-orchestrating sprint cycles, managing backlog prioritization, and keeping our multidisciplinary teams unblocked and moving at pace. * You'll cultivate strategic, executive partnerships. You will design and facilitate high-impact workshops, acting as the trusted advisor whom senior stakeholders rely on to navigate critical program decisions. * You'll drive practice leadership and talent development. At Deloitte, we give you the space to lead. You will balance strategic advisory with active leadership, managing and mentoring teams to shape the next generation of functional consulting talent. Connect to your skills and professional experience You're a collaborative, strategic problem-solver. You thrive in dynamic, fast-paced environments, tackling highly complex and ambiguous challenges with a structured mind, strategic foresight, and a positive attitude. You are committed to driving our clients' and teams' success, growing our business every day without compromising on our high standards, integrity, or unique culture. As a ServiceNow Functional Lead, you will govern the discovery, design, and delivery of ServiceNow solutions that drive measurable transformation outcomes. You will connect platform capabilities to business value by directing functional specifications, steering implementation roadmaps, and leading workstream delivery while partnering with senior stakeholders to enable sustainable change., * Lead business process discovery, maturity analysis, and strategic roadmap definition; align current operations with enterprise transformation goals * Govern the translation of complex business requirements into robust functional architectures, blueprints, and target-state process workflows * Partner with technical architects and delivery leads to govern end-to-end testing, validation, and deployment strategies * Lead functional design reviews, solution gates, and senior stakeholder alignment sessions * Demonstrate deep functional expertise across multiple core ServiceNow modules (ITSM/ITOM/CSM/HRSD) and advise on platform capabilities * Oversee the translation of high-level business requirements into prioritized backlogs and high-quality user stories with clear acceptance criteria * Establish Agile/Scrum delivery frameworks, manage sprint planning, and drive overall workstream velocity * Design and lead executive-level design workshops; translate overarching transformation ambitions into concrete, scalable functional solutions * Drive business process optimization and organizational redesign; architect and champion ServiceNow-enabled solutions * Manage, coach, and mentor team members on functional consulting, discovery methodologies, and client engagement * Evaluate automation patterns and capabilities that accelerate transformation outcomes * Develop thought leadership on delivery best practices; contribute to practice methodology * Think strategically on multi-year platform roadmaps, not just single-project delivery ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Let's get visual - Visual testing in your project](https://www.wearedevelopers.com/videos/540-let-s-get-visual-visual-testing-in-your-project) - [OLTP in the Lakehouse: Redefining Data for AI Workloads](https://www.wearedevelopers.com/videos/2038-oltp-in-the-lakehouse-redefining-data-for-ai-workloads) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)