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# SaaS Technical Support Specialist

- **Company:** Cyncly
- **Location:** London, UK
- **Salary:** £36,653.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software as a Service, Cloud Computing, Database Design, Microsoft SQL Server, Software Engineering, Web Applications, Zendesk
- **Published:** August 14, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5838469939

## About the Role

We are less interested in years of experience than in finding someone who is eager to learn, interested in how things work and able to think through unfamiliar situations.

You should have:

 * Strong analytical and reasoning ability
 * A genuine interest in computers and software
 * The ability to learn independently and take ownership of your work
 * Good numeracy, including confidence with basic trigonometry
 * Excellent written and spoken English, with the ability to explain information clearly and patiently
 * Strong attention to detail
 * A degree is preferred but not essential. This role could suit a recent graduate with strong grades, someone early in their career who is looking for more challenging and varied work, or someone with the aptitude to move into a software-related role.
 * Previous customer-facing experience would be useful but is not essential.

Experience with any of the following would also be welcome, but is not required:

 * Excel
 * Zendesk
 * SQL Server
 * SaaS products
 * Cloud computing
 * Web-based applications
 * Software support

## Description

Customer support will be the focus of the role. You will help customers by phone and email, learning our products in depth and becoming a trusted expert who can advise on how best to use our software.

Along the way, you will also become familiar with the glass industry and the real-world challenges our software helps customers solve.

You will investigate customer questions, reproduce issues and help customers get the best from our products. As your experience develops, there will also be opportunities to become involved in customer onboarding, database implementation and other technical work.

Key Responsibilities

 * Providing support and advice to international customers by phone and email
 * Investigating and resolving software issues
 * Learning our software thoroughly and advising customers on how best to use it
 * Reproducing customer issues and working with colleagues to identify solutions
 * Supporting customer onboarding and database implementation work
 * Modelling architectural hardware in our software to produce precise 3D glass structures
 * Identifying and documenting software defects
 * Contributing ideas to improve our products, processes and customer support


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