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# FM Helpdesk Operator

- **Company:** Pinnacle Group
- **Location:** Leeds, UK
- **Salary:** £27,726.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Databases, Microsoft PowerPoint, Microsoft SharePoint, Data Logging, Enterprise Software Applications
- **Published:** August 14, 2026
- **Apply:** https://recruitment.pinnaclegroup.co.uk/members/?j=2909&lang=en&

## About the Role

If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you., * Demonstrate a track record as an FM Helpdesk Operator with commitment to customer service.

 * Excellent organisation skills and attention to detail are required, along with decision-making and problem-solving.
 * Experienced in the operation of a software package, i.e. Evolution
 * Conversant in Excel, Word and PowerPoint
 * Self-managing and able to work on own initiative

## Description

Pinnacle Group is looking for an experienced FM Helpdesk Operator (Temporary Contract) to provide exceptional customer service and support by taking and logging calls to the Helpdesk, managing the input of data and generally assisting the FM Helpdesk Administrator in the administration of the contracts. You will be joining our Total FM Team based in Morley, LS27.

Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently - helping our clients create spaces that work for everyone.

Your responsibilities will include handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure., * Answering the FM helpdesk and dealing with general enquiries and logging calls/jobs on the database utilising FM helpdesk software

 * Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the allocated response times
 * Allocating work orders to internal/ external contractors, ensuring that all tasks are completed in line with the allocated response times.
 * Tracking job progress against rectification times and implementing escalation procedures.
 * Report back to clients and contract staff on job progress and close out, including requesting extensions where applicable.
 * Keeping SharePoint up to date with information relating to the contracts and new assets


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