> Markdown version of [/jobs/ext/2049107-2nd-line-it-support-analyst-1](https://www.wearedevelopers.com/jobs/ext/2049107-2nd-line-it-support-analyst-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line IT Support Analyst 1 - **Company:** Bupa - **Location:** London, UK - **Salary:** £34,600.0 - £40,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Cyber Security, Desktop Computing, Identity and Access Management, Azure Active Directory, Wi-Fi Technology, Microsoft InTune, Computer Equipment, Information Technology, Laptops, User Administration, Servicenow - **Published:** August 14, 2026 - **Apply:** https://bupa.wd3.myworkdayjobs.com/EXT_CAREER/job/South-West-London/XMLNAME-2nd-Line-IT-Support-Analyst-1_R1226218 ## About the Role * Proven experience providing second-line, desktop or end-user computing support in a busy organisation * Strong knowledge of Microsoft Windows, Microsoft 365 and desktop hardware support * Experience with Active Directory and Microsoft Entra ID user administration * Endpoint troubleshooting, including networking, Wi-Fi and connectivity issues * Device deployment, configuration and lifecycle management for laptops, desktops and mobile devices * Experience using IT Service Management tools (e.g. ServiceNow) * Strong problem-solving skills with the ability to resolve complex technical issues independently * Excellent customer service and stakeholder communication skills * Ability to prioritise workloads and manage incidents within service levels * Collaborative approach, working effectively with technical teams and third-party suppliers Desirable Skills: * IT support experience within healthcare, hospital or other critical environments * Knowledge of Microsoft Intune and endpoint management solutions * Understanding of ITIL processes and service management best practices * Awareness of cyber security, data protection and compliance requirements * Relevant certifications such as ITIL Foundation, CompTIA A+ or Microsoft certifications ## Description At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. The 2nd Line Support Analysts' role is to provide a single point of contact for end users to receive support and maintenance within the organisation's computing and telephony environment How you'll help us make health happen: * Provide 2nd Line IT support for incidents and service requests across the hospital * Troubleshoot and resolve hardware, software, mobile device, printer and connectivity issues * Install, configure, maintain and deploy end-user devices and applications * Support Microsoft Windows, Microsoft 365, Active Directory and endpoint services * Take ownership of tickets through to resolution, ensuring accurate documentation and updates * Prioritise and manage incidents in line with SLAs, escalating where appropriate * Respond to major incidents and support service restoration activities * Support onboarding, offboarding, access management and technology refresh programmes * Maintain accurate asset, configuration and service records * Contribute to IT projects, upgrades, deployments and continuous service improvements * Collaborate with Service Desk, technical teams and third-party suppliers to resolve issues * Create and maintain technical documentation, user guides and knowledge articles * Provide on-site IT support across clinical and non-clinical areas, ensuring minimal disruption to patient services * Promote compliance with data protection, cyber security and healthcare governance standards ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)