> Markdown version of [/jobs/ext/2049298-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/2049298-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - **Company:** Balyasny Asset Management L.P. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, JIRA, Microsoft Azure, BASIC (Programming Language), Microsoft Online Services, Business Software, Cloud Computing, Configuration Management, Collaborative Software, Cyber Security, Data as a Services, Dynamic Host Configuration Protocol, Domain Name System (DNS), HP Thin Clients, Virtual Private Networks (VPN), System Center Configuration Manager, Virtual Desktops, Citrix Systems, Windows PowerShell, Software Deployment, Cisco WebEx, Wi-Fi Technology, Scripting, Office365, Software Troubleshooting, Peripherals, Microsoft InTune, Deployment Automation, Cisco, Unified Endpoint Management - **Published:** August 14, 2026 - **Apply:** https://www.dice.com/job-detail/f43f8083-126b-4b52-9e7a-dbeafd27abbf ## About the Role A global investment firm is seeking a motivated, service-oriented Desktop Support Engineer to provide high-quality end-user technology support in a fast-paced enterprise environment. This role supports employees across global offices, remote users, and senior leadership. The ideal candidate has 3-5 years of hands-on desktop support experience in a Windows-centric environment; demonstrates strong troubleshooting, communication, and customer-service skills; and takes ownership of issues through resolution. Experience in financial services and familiarity with financial-market applications are preferred., Required * 3-5 years of hands-on desktop or end-user support experience in a corporate environment. * Experience supporting Windows 10/11, Microsoft 365 applications, and enterprise endpoint hardware. * Familiarity with Active Directory, Microsoft 365, Exchange Online, and basic user-access troubleshooting. * Experience supporting remote users and troubleshooting VPN, Wi-Fi, and virtual desktop connectivity issues. * Experience supporting mobile devices, including iOS and Android, in an enterprise-managed environment. * Strong troubleshooting and problem-solving skills, with the ability to prioritize and manage multiple requests in a fast-paced environment. * Excellent written and verbal communication skills, with a professional and customer-focused approach. * Strong attention to detail, ownership mindset, and commitment to follow-through. * Ability to work independently while collaborating effectively with global technology teams. * Ability to document issues, resolutions, and standard operating procedures clearly and consistently. * Ability to work fully onsite from the New York office. Preferred * Experience supporting users in financial services, trading, asset management, or another high-availability environment. * Familiarity with market-data applications, including Bloomberg Terminal or Bloomberg Anywhere. * Exposure to Citrix DaaS/Citrix Cloud, Azure Virtual Desktop, or similar VDI platforms. * Familiarity with Microsoft Intune, Windows Autopilot, endpoint provisioning, application deployment, and device lifecycle management. * Basic knowledge of PowerShell, scripting, automation, and endpoint packaging/deployment tools, including Microsoft Configuration Manager (ConfigMgr/MECM). * Familiarity with Cisco collaboration tools, video-conferencing systems, and conference-room technology. * Relevant technical certifications, such as CompTIA A+, ITIL Foundation, Microsoft Endpoint Administrator, or Citrix certifications. ## Description * Provide responsive, in-person end-user and desktop support for employees in the New York office, as well as remote users and executive leadership. * Support Microsoft Windows 10 and Windows 11, Microsoft 365 applications, and common productivity and collaboration tools. * Assist with user account administration, access requests, password resets, distribution groups, and Microsoft 365 services, following established procedures. * Escalate identity, access, and infrastructure issues to the appropriate Infrastructure, Information Security, or Application Support teams. * Support and troubleshoot Citrix Cloud/Citrix DaaS, Azure Virtual Desktop, and other virtual desktop environments, as applicable. * Deploy, configure, maintain, and troubleshoot HP workstations and thin clients, Lenovo and MS Surface laptops, monitors, peripherals, and other end-user hardware. * Support Cisco collaboration technologies, including Cisco IP phones, Webex, Unified Communications Manager, and Unity Connection. * Support corporate mobile devices, including iOS and Android devices managed through Microsoft Intune. * Support conference-room and video-conferencing technologies, including Zoom, Teams, Neat, Poly, Yealink and associated room peripherals. * Install, configure, and support market-data and financial applications, including Bloomberg Terminal, Bloomberg Anywhere, and other approved business applications. * Perform first-line troubleshooting for endpoint, connectivity, and access issues, including DNS, DHCP, VPN, Wi-Fi, and VDI-related problems. * Log, prioritize, document, and track incidents and service requests in Jira Service Management, ensuring timely communication, resolution, and appropriate escalation. * Maintain accurate device inventory, asset records, and hardware lifecycle documentation. * Support employee onboarding, offboarding, office moves, desk setups, and office buildout initiatives. * Follow established desktop support procedures, security standards, and documentation requirements. * Identify recurring issues and raise opportunities for process improvement, automation, standardization, and knowledge-base documentation. * Participate in occasional after-hours, weekend, and holiday support for business-critical incidents, maintenance windows, office moves, executive support, and technology initiatives. * Travel to other office locations as needed to support coverage, projects, and office initiatives. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)