> Markdown version of [/jobs/ext/204931-tool-application-specialist](https://www.wearedevelopers.com/jobs/ext/204931-tool-application-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tool Application Specialist - **Company:** Mikron Corp. Monroe - **Location:** Elk Grove Village, IL, United States - **Experience:** Experienced - **Salary:** $75,000.0 - $84,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Salesforce.Com, SAP (Applications), SAP Project System, Microsoft SharePoint, Web Applications - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=889e64f38621a589 ## About the Role Do you have experience in Manufacturing facility?, * 3 years minimum related customer service in a manufacturing company experience * Strong verbal and written communication skills * Ability to multi-task in fast paced team environment * High Level of accuracy and attention to detail * Excellent time management, organization, and prioritization skills * Ability to build and sustain positive relationships with co-workers and customers * Self-starter with a solid ability to manage work and customers with minimal supervision * Strong computer aptitude with Microsoft Office Products * Familiarity with an ERP system- prior SAP Systems experience a plus * Comfortable with web-based applications such as Microsoft SharePoint and Salesforce * A leader willing to take initiative and assist and follow through on tasks * A team player willing to help with the small office "extra" work that may fall outside of the regular job responsibilities. * Eligible to work in the United States ## Description * Entering and Processing sales orders into our ERP system (SAP) * Updating and Maintaining customer information in our CRM system (Salesforce) * Answering heavy volume (at times) of "customer request" phone calls and emails * Managing assigned territory and effectively building relationships with customer accounts * Provide superior internal account management support to the outside Regional Sales Manager in assigned territory * Managing blanket and special tool orders * Processing RMA's (Return's) * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Helping in the shipping department on heavy volume days * Communicating and coordinating with co-workers as part of a small sales and service team * Work closely with Production, Marketing, Shipping, and Sales, most of whom are outside the office and USA * Continuously learn and expand knowledge of our product line * Ability to accurately communicate all technical specifications and provide "basic" technical support to customers ## Related Videos - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [TOPsharing – Empowerment for Leadership Positions](https://www.wearedevelopers.com/videos/864-topsharing-empowerment-for-leadership-positions) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [Rust Beyond Systems: Revolutionizing Web Development](https://www.wearedevelopers.com/videos/1111-rust-beyond-systems-revolutionizing-web-development) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)