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# Desktop Support

- **Company:** Everforth Apex
- **Location:** Saint Paul, MN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Bomgar, Collaborative Software, Issue Tracking Systems, Productivity Software, SAP (Applications), Office365, Break Fix, Microsoft InTune, Information Technology, Casper Suite, Servicenow
- **Published:** August 14, 2026
- **Apply:** https://www.dice.com/job-detail/733ca176-ea06-4b21-a08a-f5857c689d53

## About the Role

* Provide hands-on support for laptops, desktops, printers, and peripherals, including device support and asset management.* Install, configure, and troubleshoot the Microsoft 365 Suite and other applications.* Perform basic troubleshooting for end-user and SAP account support.* Log, update, and document incidents and perform ticket triage in ServiceNow.* Create and maintain Knowledge Base articles.* Support meeting and event audio/visual needs and participate in project support.* Coordinate with vendors for repairs and conference-room troubleshooting.Required Qualifications
 * 1-3 years of experience providing in-person end-user technical support in a service desk or help desk environment.
 * Hands-on experience supporting employee hardware and software in both Windows and macOS environments.
 * Proficiency with Microsoft productivity applications.
 * Experience working in a ticketing system such as ServiceNow.

 * Demonstrated customer service and communication skills.
 * Ability to visit both St. Paul and Eagan locations as needed.

Preferred Qualifications

 * Experience with Bomgar, Nexthink/Amplify, Intune, or Jamf.
 * Experience creating IT Knowledge Base content.
 * Experience coordinating with third-party vendors.

## Description

This position provides in-person, walk-up technical support to associates. The role delivers frontline IT support for employee devices, operating systems, productivity software, and collaboration tools. The technician will triage and resolve incidents and requests, perform hands-on troubleshooting, support meeting and event A/V needs, and contribute to knowledge documentation., * Provide walk-up and scheduled in-person support for associates.

 * Deliver a professional and patient customer experience.
 * Explain technical issues in user-friendly language.
 * Support Windows, macOS, Android, and iOS devices.


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