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# Application Support Engineer

- **Company:** Adria Solutions ltd
- **Location:** Wilmslow, UK
- **Salary:** £30,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Microsoft Exchange Server, Knowledge Management, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Data Import/Export, Scripting, Microsoft Power Automate, User Accounts
- **Published:** August 14, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb041e6c41776177cf30a55e674b9d4a85/eaa

## About the Role

We are seeking a highly organised and detail-oriented Application Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services-particularly Entra ID, SharePoint, and PowerShell scripting.
The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish., * Strong client service orientation and attention to detail.

 * Ability to work independently and as part of a collaborative team.
 * Proven ability to perform under pressure in a fast-paced environment.
 * Self-starter with a proactive, hands-on approach to tasks.
 * Experience managing multiple concurrent projects to tight deadlines.
 * Excellent written and verbal communication skills.
 * Confident in leading meetings and presenting solutions to clients.
 * Solid analytical and troubleshooting skills.

Essential Experience

 * Microsoft SharePoint - Advanced understanding of site configurations and permission management.
 * Microsoft Entra ID - Experience with identity and access management and tenant setup.
 * PowerShell - Proficient in scripting and task automation.

Desirable Knowledge

 * Microsoft Exchange Online
 * Microsoft Purview
 * Microsoft Teams
 * Microsoft Copilot

## Description

1. Customer Onboarding & Implementation
 * Support initial setup of client environments, including user accounts and site configurations.
 * Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
 * Act as liaison between clients and development teams to escalate and resolve issues.
 * Advise on Microsoft 365 tenancy best practices.
 * Assist with data import into SharePoint, resolving any issues that arise.
 * Execute PowerShell scripts for bulk changes across customer environments.

 2. Technical Support & Automation
 * Serve as an internal escalation point for 1st Line Support queries.
 * Collaborate with the Support team on resolving complex Microsoft 365-related issues.
 * Automate routine or repetitive tasks to improve operational efficiency.

 3. Documentation & Knowledge Management
 * Maintain internal knowledge bases and troubleshooting documentation.
 * Ensure accurate recording of client tenancy configurations and technical notes.


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