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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operational Support Administrator - **Company:** Health Ltd - **Location:** Ashchurch, UK (Remote available) - **Salary:** £27,281.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Adobe Acrobat, Microsoft Outlook, Hospital Information Systems, Microsoft Visio, Microsoft PowerPoint, Microsoft SharePoint, System Testing, Data Processing, Microsoft Business Central - **Published:** August 14, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5837658856 ## About the Role * Previous experience in a Administration, Business Support or Customer service role, * Proficient in Microsoft Office software including Excel, Word, Outlook, and PowerPoint, with the ability to add creative flair to presentations * Familiar with, and able to keep up to date with, the requirements of the Data Protection Act * Excellent telephone manner * Excellent interpersonal communication skills * Ability to follow procedures, adhere to policies, and apply these to the scope of work * Ability to demonstrate a high level of accuracy with good attention to detail * Ability to work to tight deadlines Attributes * Comfortable working either on your own initiative or as part of a team * Comfortable in challenging aspects of the role where there may be room for improvement/more efficient ways of working * Confident, precise, and helpful when dealing with customer complaints * Flexible, resourceful, and willing to "go the extra mile" in the execution of the role Qualifications and Training * 5 GCSEs - A*-C (or equivalent) ## Description To deliver high quality support to the business including customer focused support and working closely with all areas of the company, whilst striving to deliver a streamlined service. The role of an Operational Support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role., * Manage client reimbursements in accordance with relevant scheme rules and benefits * Screen client 'On boarding questionnaires' in accordance with guidelines * Support with new system testing, roll out of new procedures and develop new ways of working * Arrange client appointment bookings * Handle incoming and outgoing calls and signpost efficiently * Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals * Chase clinical information in a timely and professional manner * Process Data Subject Access Requests and escalations in accordance with the ICO guidelines * Collate and present customer feedback and Net Promoter scores to management * Implement weekly and monthly client membership amendments * Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne - Worcester * Process incoming communications (Post and emails) and action as required * Manage office supplies and maintenance as required * Ad hoc document formatting in line with company branding and quality management standards (Microsoft Word, Excel, PowerPoint, Visio, Adobe Acrobat) * Greet visitors in an efficient and friendly manner to include preparation of refreshments for meetings * Previous use of CRM, SharePoint, Outlook, Teams, Business Central, Rio, Mitel packages would be advantageous * Complete tasks requested to be completed required by management * Demonstrate a professional and respectful approach during all interactions ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [How To Test A Ball of Mud](https://www.wearedevelopers.com/videos/173-how-to-test-a-ball-of-mud) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [How I Built QA from Scratch in a Scaling Startup - no fluff real life story](https://www.wearedevelopers.com/videos/2041-how-i-built-qa-from-scratch-in-a-scaling-startup-no-fluff-real-life-story) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)