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# IT Support Specialist

- **Company:** Robert Half
- **Location:** Ann Arbor, MI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Microsoft Software, Connectivity Problems, Break Fix, Laptops, User Accounts
- **Published:** August 14, 2026
- **Apply:** https://dejobs.org/x/x/8A3B09F2465C4B198992E71599C86B80/job/

## About the Role

Requirements * At least 1 year of experience in IT support, desktop support, or a similar technical assistance role.

 * Working knowledge of Microsoft Windows environments, including Active Directory, Microsoft 365, and Exchange Online.

 * Experience providing support for mobile devices such as Android phones and iPads.

 * Ability to perform Level 1 troubleshooting for hardware, software, account access, and basic network issues.

 * Strong customer service and communication skills, with the ability to support users in high-stress settings.

 * Hands-on experience with deskside support, workstation setup, and end-user issue resolution.

 * Familiarity with Dell technologies and standard enterprise hardware support practices. Technology Doesn't Change the World, People Do.®

## Description

We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies., * Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.

 * Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.

 * Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.

 * Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.

 * Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.

 * Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.

 * Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.

 * Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.

 * Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.


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