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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Site Infrastructure Manager - **Company:** Alcon Inc - **Location:** Johns Creek, GA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Applicant Tracking Systems, Microsoft Azure, Backup Devices, Complex Networks, Cyber Security, Information Systems, Data Centers, Data Center Infrastructure Management (CIM), Domain Name System (DNS), File Server, Supervisory Control and Data Acquisition (SCADA), Virtual Private Networks (VPN), Microsoft Operating Systems, Microsoft SQL Server, Windows Servers, Print Servers, Network Administration, Oracle (Applications), E2e Testing, Server Administration, Microsoft SharePoint, Single Sign-On, System Testing, Virtual Local Area Networks, Software Vulnerability Management, Wide Area Networks, Wireless Access Point, Network Switches, Firewalls (Computer Science), Juniper, Information Technology, GXP, Cisco, Servicenow - **Published:** August 14, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/15952142?backUrl=%2Fcareer%2F15952142%2FIt-Site-Infrastructure-Manager-Georgia-Johns-Creek ## About the Role * Bachelor's Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs) * The ability to fluently read, write, understand and communicate in English * 5 Years of Relevant Experience * Worksite location: Onsite * Travel: No travel, * Degree in a technical field preferred (Computer Science, Information Systems, Information Systems Security, Engineering) with seven to ten years of relevant experience. * Microsoft Windows Certifications and Network Certifications. * Strong experience supporting and trouble-shooting a large Microsoft OS footprint (Windows 10, 11, Windows Server 2016, 2019, 2022, 2025) environment. * Strong experience supporting large complex network (WAN / LAN, Cisco and Juniper network switches, VLANs, Firewalls, DNS, VPN, SSO, wireless access points, etc.) * Experience supporting on-site data center (Racking, cabling, documentation, Power, ATS, Cooling, Fire Suppression, etc.) * Experience supporting other infrastructure such as Active Directory, local file servers, DFS, storage, print servers, print queues, and local printers. * Experience supporting cybersecurity and vulnerability management tools and processes * Experience with Service Management Processes (Incident, Problem & Change management) * Experience with concepts aroundcloud-basedinfrastructure such as Amazon Web Services (AWS), Microsoft Azure, SharePoint, etc. * Experience supporting site with MES and SCADA applications. * Familiar with Oracle and SQL Server databases to collaborate with database administrators. * Excellent communications skills, both oral and written; proven ability in technical writing. * Experience using Service Now for Service Desk Ticketing and Operational Reporting. * Good knowledge of computer system validation and GxP regulations. * Understanding of manufacturing processes and IT / OT landscape. * Experience supporting PLCs (Programmable Logic Controller), Instrumentation, and related OT. * Manages a 24x7 operations and willingness to work weekends, holidays, and outside office hours when needed. * Experience working in medical device or pharmaceutical industry. ## Description We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a IT Site Infrastructure Manager supporting the Manufacturing & Technical Operations(MTO) Team in Johns Creek, GA. You will be responsible for the lifecycle management of infrastructure, driving continual improvements, and the delivery of all local IT infrastructure services for the site that includes Manufacturing, Distribution, R&D, and Administration functions. This is a hand-on technical individual contributor role that manages the IT infrastructure for the site. A typical day will include: * Oversee end-to-end integration and delivery of IT infrastructure services to the site including data center management, network management, firewall management, compute and server management, backup management, capacity management, vulnerability management, cybersecurity management, pc lifecycle management, and print management. * Maintain a stable infrastructure environment with maximum uptime to support a highly automated and high-volume manufacturing site that operates 24x7x360. * Serve as an escalation for incidents and problems that are unresolved by first line support and provides on-call IT support. * Collaborate with business and global IT functions to identify and document infrastructure requirements, analyze requirements, and propose solutions that align with IT standards and policies. * Liaise with site IT Head to deliver business requests, providing early input into the infrastructure planning and budgeting process. * Collaborates with site IT Head to understand current IT services, processes, roles; provides consulting to local business on infrastructure related topics / actions. * Strategic alignment and coordination of multiple project priorities and deadlines from the site and global IT services. * Take accountability to ensure adherence with Security and Compliance policies * Proven ability to work effectively and collaboratively in a complex matrix organization while providing great customer service. * Proven experience managingescalationsin afast-pacedenvironment. * Participate in audits and ensure appropriate response to audit findings and recommendations. * Identify potential improvement areas for system/application and connected services. * Strong vendor management and stakeholder management skills, outstanding communication skills to technical and non-technical audiences. * Collects, documents, and distributes knowledge about systems and services to enable effective IT support. * Updates, guides, and mentors third-party deskside support team that supports campus. ## Related Videos - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)