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# Walk-Up Help Desk / Desktop Support Specialist

- **Company:** AGENSYS CORP
- **Location:** Washington, DC, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Information Systems, Computer Programming, Issue Tracking Systems, Software Engineering, SC Clearance, Computer Equipment, Information Technology
- **Published:** August 14, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9090940/walk-up-help-desk-desktop-support-specialist

## About the Role

The ideal candidate will combine strong foundational IT troubleshooting skills with excellent customer service and communication abilities. This is a highly visible, customer-facing role requiring patience, professionalism, and the ability to effectively assist users with a variety of Tier 1 technical issues., * Active Secret security clearance or the ability to maintain an active Secret clearance.

 * Associate degree in Computer Science, Information Systems/Technology, Engineering/Engineering Technology, Software Engineering/Programming, Management, Natural Sciences, Social Sciences, Mathematics, Business/Finance, or a related field.
 * An applicable training certificate from an accredited training institution may also satisfy the education requirement.
 * Two years of applicable experience may be substituted for the degree requirement.
 * Strong written and verbal communication skills.
 * Strong customer service and interpersonal skills.
 * Foundational IT troubleshooting knowledge.
 * Ability to work effectively in a face-to-face, customer-facing support environment.

## Description

We are seeking an approachable, customer-focused IT professional to support the Walk-Up Service Desk at Joint Base Anacostia-Bolling (JBAB). This position serves as the first point of contact for users requiring immediate, in-person technical assistance., * Serve as the primary in-person IT support representative for walk-up customers.

 * Greet customers promptly and professionally while listening to and triaging technical issues.
 * Provide Tier 1 troubleshooting and resolve basic IT issues on the spot.
 * Troubleshoot issues such as password resets, account unlocks, and peripheral problems.
 * Open, update, document, and route trouble tickets using the BMC Remedy ticketing system.
 * Accurately capture user information, contact details, and technical symptoms.
 * Install and modify computer hardware and software.
 * Diagnose hardware, software, and operator problems and recommend appropriate solutions.
 * Load and configure operating systems, applications, and other software environments.
 * Provide technical assistance and basic training to system users.
 * Clearly explain technical solutions to customers using non-technical language.
 * Maintain professionalism and composure when working with frustrated users.


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