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# Jira & ServiceNow Integration Developer/Consultant

- **Company:** Pracyva ltd
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Agile Methodology, JIRA, Configuration Management Databases, JSON, Runbook, Boomi, Zapier, SOAPAPI, Webhooks, Mulesoft, Servicenow
- **Published:** August 14, 2026
- **Apply:** https://itjobpro.co.uk/job/jira-servicenow-integration-developer-consultant

## About the Role

Strong ServiceNowdevelopmentexperience(ITSMpreferred).

Experience withthird-partyintegrationsandRESTAPIs.

ServiceNow FlowDesigner,BusinessRules,ScriptIncludes,ClientScripts.

JavaScript developmentexpertise.

Jira AdministrationandJiraServiceManagement.

Experience withJirawebhooks,automationrules,andworkflowconfiguration.

API integration,JSON/XMLpayloadhandling.

Agile /Scrumdeliveryexperience.Preferred Skills

ServiceNow CSA/CADcertification.

Experience withIntegrationHub.

Experience withmiddlewaretools(MuleSoft,Boomi,Workato,etc.).

ITIL Foundationcertification.

Experience inenterprisetransformationandservicemanagementprogrammes.

Typical Use Cases

Jira Epic/Story/TaskcreationfromServiceNowrequests.

Incident andChangesynchronisationbetweenplatforms.

Automated statusupdatesandtwo-wayticketsynchronisation.

Integration ofAgiledevelopmentteamswithITOperationsworkflows.

CMDB andasset-relatedautomation.

Nice-to-Have for IntactRequirement

Jira toServiceNowticketmigrationexperience.

ServiceNow APIenablementandintegrationarchitectureexperience.

End-to-end implementation of Jira-ServiceNow automated workflows. This capability was specifically discussed as a requirementforJira-to-ServiceNowautomationandticketcreationthroughAPI

## Description

We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms. The rolewillfocusonautomatingworkflows,synchronisingtickets,incidents,changes,andservicerequests,anddeliveringseamlessenterpriseintegrationsusingAPIsandmiddlewaretechnologies.

Key Responsibilities

Design andimplementbidirectionalintegrationsbetweenJiraandServiceNow.

Develop REST/SOAPAPI-basedintegrationsandautomationworkflows.

Configure ticketsynchronisationforIncidents,Problems,Changes,Tasks,andServiceRequests.

Build customscripts,businessrules,FlowDesignerworkflows,ScriptIncludes,andintegrationcomponentswithinServiceNow.

Configure Jiraautomations,webhooks,andworkflowtransitions.

Troubleshoot integrationissuesandperformrootcauseanalysis.

Collaborate withbusinessstakeholderstogatherrequirementsanddefineintegrationarchitecture.

Ensure security,audit,compliance,anddatagovernancerequirementsaremet.

Prepare technicaldocumentation,runbooks,andknowledgetransfermaterials.


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