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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, Transformation Delivery Lead (FSI), ServiceNow, Technology & Transformation - **Company:** Deloitte - **Location:** Glasgow, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Servicenow - **Published:** August 14, 2026 - **Apply:** https://jobs.theguardian.com/job/10173503/senior-manager-transformation-delivery-lead-fsi-servicenow-technology-and-transformation/ ## About the Role * Proven leadership of large-scale ServiceNow transformations in complex enterprises. * Strong Financial Services knowledge, including regulation, risk, controls and resilience. * Broad ServiceNow platform experience beyond traditional IT workflows, including enterprise service management, workflow automation, risk and resilience, AI-enabled operations and Financial Services-related capabilities. * Strong understanding of how AI, automation and workflow platforms can improve business operations, customer or employee experience, controls and productivity in Financial Services. * Experience shaping, mobilising and governing multi-workstream programmes. * Proven ability to translate client business priorities into ServiceNow-enabled transformation roadmaps, business cases and delivery plans. * Inclusive leadership style, with a track record of building high-performing teams, supporting wellbeing, coaching senior practitioners and improving delivery capability. * Consulting or professional services experience, with a strong focus on client value, quality, risk and integrity. * Ability to influence C-suite stakeholders and lead distributed, multi-supplier teams. * Strong commercial judgement, communication and problem-solving skills. * Consulting experience and knowledge of Agile delivery methods. Desirables: * ServiceNow, programme management or ITIL certification. * Experience developing market propositions, thought leadership, bids and go-to-market activity, particularly where ServiceNow enables enterprise transformation, AI-enabled operations, governance or business workflow improvement. * Track record of delivering programmes across multiple organisations, suppliers or geographies. * Experience in banking, capital markets, insurance, investment management or payments. * Experience in business change, operating-model transformation or service transition. * Experience building reusable assets, accelerators, delivery methods or market-facing propositions within a consulting or alliance-led environment. ## Description * Lead end-to-end delivery of complex ServiceNow transformation programmes. * Own scope, quality, timeline, budget, benefits and client satisfaction. * Establish governance, plans, resource forecasts, financial controls and reporting to protect delivery quality, profitability and risk outcomes. * Manage risks, issues and dependencies, protecting delivery outcomes. * Act as the final point of review for client deliverables, ensuring outputs are high quality, commercially robust, risk-aware and tailored to senior stakeholder audiences. * Advise senior stakeholders and drive decisions on priorities and trade-offs. * Help clients shape and deliver ServiceNow-enabled transformation that improves service experience, operational resilience, automation, governance and adoption of AI-enabled ways of working. * Lead multidisciplinary, distributed teams and ensure delivery meets FSI control and resilience expectations. * Work across Deloitte's wider Consulting, Financial Services, risk, AI, technology and alliance teams to shape integrated ServiceNow-enabled solutions and bring the best of the firm to clients. * Build trusted client relationships beyond immediate project stakeholders, shape follow-on opportunities, improve delivery standards and develop future leaders. * Contribute to the continued growth of the ServiceNow Financial Services practice by developing delivery capability, sharing reusable assets and supporting practice development initiatives. ## Related Videos - [How Visionary Leaders Drive Transformation](https://www.wearedevelopers.com/videos/1701-how-visionary-leaders-drive-transformation) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [The AI-Fluent Team: A Playbook for Driving Enterprise AI Transformation](https://www.wearedevelopers.com/videos/100068-the-ai-fluent-team-a-playbook-for-driving-enterprise-ai-transformation) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)