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# Helpdesk Administrator

- **Company:** Dynamite Recruitment
- **Location:** Warrington, UK (Remote available)
- **Salary:** £30,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, Microsoft Office, Data Logging
- **Published:** August 14, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/607843655/apply

## About the Role

Are you an organised and customer-focused Helpdesk Administrator with experience in helpdesk, service desk, estimating, maintenance or facilities management? We are recruiting on behalf of a growing business in Bolton for a Helpdesk / Estimator Administrator to join their busy Helpdesk team. This is a varied role combining customer service, job coordination, administration and estimating, making it ideal for someone who enjoys being at the centre of day-to-day operations and managing multiple priorities, * We are looking for someone who is highly organised, commercially aware and confident dealing with customers and contractors.Pr

 * Pevious experience within a helpdesk, service desk, estimating, maintenance or administration environment
 * Experience using CAFM or job management systems
 * Strong organisational and time-management skills
 * Excellent telephone and written communication skills
 * Strong attention to detail and accuracy
 * Good Microsoft Office skills, particularly Excel, Outlook and Word
 * A customer-focused approach
 * The ability to manage multiple jobs and priorities in a fast-paced environment

Experience within facilities management, construction, maintenance, property services or engineering would be advantageous.

Desirable experience

 * BigChange or another CAFM system
 * Reactive and planned maintenance
 * Preparing quotations or cost estimates
 * Purchase orders, invoicing and job costing
 * Subcontractor and supplier coordination

If you are an organised Helpdesk administrator who enjoys coordinating work, dealing with customers and keeping jobs moving, we'd love to hear from you.

## Description

You will manage client requests from initial enquiry through to completion, coordinate engineers and subcontractors, prepare quotations and ensure jobs are accurately recorded and progressed., * Managing incoming client enquiries via telephone, email and helpdesk systems

 * Logging, prioritising and allocating reactive maintenance jobs
 * Preparing quotations and estimates for maintenance and construction works
 * Liaising with clients, contractors, suppliers and internal teams
 * Scheduling engineers and subcontractors
 * Monitoring jobs against SLAs and client deadlines
 * Raising purchase orders and maintaining accurate job costing information
 * Producing work orders, reports and supporting documentation
 * Maintaining accurate records of jobs, quotations, invoices and communications
 * Providing customers with regular progress updates
 * Supporting project managers and operational teams with administration
 * Booking accommodation for field-based engineers
 * Ensuring company procedures, quality and health & safety requirements are followed


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