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# IT Infrastructure Analyst

- **Company:** Aditi Consulting
- **Location:** East Moline, United States
- **Salary:** $49,192.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Data Analysis, Software Applications, Business Software, Business Systems, Multi-Factor Authentication, Identity and Access Management, Microsoft Dynamics, Microsoft Office, Microsoft Software, Standard Sql, Systems Integration
- **Published:** August 14, 2026
- **Apply:** https://www.dice.com/job-detail/d01f7606-0bb9-4f8a-a573-8eb303bb3550

## About the Role

This position is primarily responsible for application support within a hybrid work environment, requiring four days in the office each week. Candidates must have proven experience in application support and will not be considered if they only have basic infrastructure, networking, or desktop support experience., * 1 year of experience supporting software applications or business systems.

 * 1 year of experience in a service desk, application support, or customer support environment.
 * Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements.

Skills:

 * Exposure to dealership operations or dealer-facing business applications.
 * Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM).
 * Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365.
 * Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA).
 * Working knowledge of SQL for data analysis or troubleshooting.
 * Awareness of API concepts and system integrations.

## Description

* Provide application support, including issue analysis and resolution within defined processes.
 * Work in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience.
 * Communicate technical and functional information clearly to dealers, business users, and team members.
 * Follow established support processes and escalate issues appropriately when needed.
 * Develop functional and technical knowledge over time.


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