> Markdown version of [/jobs/ext/2051899-desktop-technician-ii](https://www.wearedevelopers.com/jobs/ext/2051899-desktop-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician II - **Company:** Ellis Medicine - **Location:** Schenectady, NY, United States - **Experience:** Experienced - **Salary:** $51,480.0 - $75,982.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Client Server Models, Information Systems, Databases, Desktop Computing, End-User License Agreement, System Center Configuration Manager, Software Deployment, User Environment Management, Peripherals, Computer Equipment - **Published:** August 14, 2026 - **Apply:** https://www.healthjobsnationwide.com/node/15427196/apply-external ## About the Role * Associates degree in information systems, or related field (2 years' experience supporting IT equipment in a networked environment may substitute for degree). * Minimum of three years' experience supporting IT equipment in a networked environment., * Bachelor's degree in a related field and/or Microsoft Certified Desktop Support Technician (MCDST), * Should be able to push/pull, lift/move 15 lb., be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers. Mobility requirements may include the ability to be stationary at a workstation for a prolonged period time in addition to being able to squat or be mobile for a reasonable length of time and distance. Communication requirements include the ability to comprehend the spoken English language in addition to being able to communicate and read the English language. ## Description The Desktop Technician II provides client support for incidents and service requests related to Information Services (IS) equipment. Responsible for the planning, scheduling and installation of new hardware and, * Responsible for the configuration, installation and support of all client IS equipment to ensure optimal performance using established configuration standards, tools and procedures. * Coordinates with users, project staff, vendors, level 3 support and Application Analysts to prepare installation plans. * Ensures that all IT equipment installed is in compliance with Ellis regulatory standards for safety. Responsible for installing cable management for all equipment installed. * Configures computer hardware using standard approved images through SCCM 2012 R2 or other approved methods. * Performs hardware and software installations and upgrades and routine preventative maintenance. * Ensures that all software is installed in accordance with supplier's license conditions and procedures. Advises users that they need to be in compliance with software license agreements, restrictions and copyrights. * Keeps abreast of developments relating to IS Equipment including hardware and software and utilized this knowledge to support the organization. * Applies advanced troubleshooting skills to resolve complex incidents and service requests. * Works closely with the Help Desk staff, Network staff, Client/Server staff, Application Analysts and users in a leadership role to resolve incidents and service requests in compliance to the Ellis standards and Service Expectations standard. * Analyzes system malfunctions, including computers, mobile devices, printers and telephones taking appropriate corrective action in a timely fashion. * Works with the required teams and/or external vendor support for application troubleshooting. * Escalates any unresolved problems to the next support level providing all troubleshooting information. * Documents services provided and shares troubleshooting techniques with others. * Provides complete and accurate documentation of reported issues and implemented solutions * Documents tasks in sufficient detail for the data to be useful to other technical Support staff members. * Provides complete, accurate and updated documentation for all software setups, licensing information and department specific information. * Ensures asset tracking information for all equipment deployed including desktop computers and peripherals, telephones, mobile devices, printers, and other equipment is accurate and current for inventory reporting purposes. * Maintains an accurate database of hardware and software, which includes but is not limited to the Ellis asset tag and the serial number. * Inspects telecommunications closets on a scheduled basis to ensure that they are in compliance with Ellis standards. * Trains users in the use of all IT equipment. * Provides users with training and assistance in the use of all Ellis approved IS equipment and software. * Trains users and works with users to provide technical solutions that are consistent with our department's standards for installing hardware and software. * Provides training and assistance to IT Service Desk and level 1 End User Computing technicians. * Provides 2nd Level technical support to internal and external customers/users via telephone for all IS equipment and application software. * Responsible for medium to large sized hardware and software deployments, departmental relocations and provides support to the IT Service Desk. * Works with project staff to configure and install IT equipment as outlined on the project plan. * Provides written updates for assigned projects to project/team leader. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)