> Markdown version of [/jobs/ext/2052113-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2052113-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Sybex Support Services LLC - **Location:** Albany, NY, United States - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Computer Networks, Issue Tracking Systems, System Center Configuration Manager, Remote Service Software, Wi-Fi Technology, Mobile Os, Deployment Automation, Laptops, User Accounts - **Published:** August 14, 2026 - **Apply:** https://www.careerjet.com/jobad/us8ff7a9ccedcd5711c91d42bd3e999387 ## About the Role * Proven experience in providing on-site support for end-user devices and IT hardware. * Strong knowledge of Windows, macOS, and mobile operating systems. * Hands-on experience with hardware diagnostics, repairs, and installations. * Basic understanding of networking concepts, including LAN, WAN, and Wi-Fi troubleshooting. * Familiarity with IT service management tools and ticketing systems. * Excellent problem-solving and troubleshooting skills. * Strong communication and interpersonal skills. Preferred Skills (Good-to-Have) * Certifications such as CompTIA A+, ITIL Foundation, or equivalent. * Experience with Active Directory, OAice 365, and remote support tools. * Knowledge of server hardware and basic data center operations. * Familiarity with imaging and deployment tools (e.g., SCCM, MDT). * Experience in working in multi-site environments. ## Description * Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals. * Perform hardware diagnostics, repairs, upgrades, and installations. * Troubleshoot and resolve software-related issues, including operating systems, applications, and patches. * Configure and provision end-user devices based on organizational standards. Hands and Feet Support * Act as the on-site technical resource for remote IT teams, assisting with physical tasks such as hardware replacements, cable management, and device installations. * Perform basic network troubleshooting and assist in resolving connectivity issues. * Support server room activities, including racking and stacking equipment, cable patching, and hardware inspections. Incident and Request Management * Respond promptly to service requests and incidents raised by end users or IT teams. * Document and escalate unresolved issues to higher-level support teams. * Ensure timely resolution of issues within defined SLAs. Inventory and Asset Management * Maintain accurate records of IT assets, including end-user devices and peripherals. * Assist in tracking and managing inventory levels for spare parts and equipment., * Requires travel to various locations to provide on-site support. * Ability to lift and move IT equipment as needed. * Availability for on-call support and flexible working hours. Key Activities * On-site & remote deskside support for dedicated sites * 24 5 coverage with on call for off-hours; project off-hour support * User training and onboarding/oAboarding (JML) * Site documentation (floor plans, architecture) * Asset & equipment management (inventory, refreshes, storage/distribution/disposal) * Smart Hands (printers, network, voice, servers) * Data/server room upkeep * Conference room A/V & Teams Rooms support * Mobile phone support * VIP support * GMP & non-GMP lab systems support (hardware, software, user accounts) * SLA tracking and reporting ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [WeAreDevelopers LIVE - Web Typography; CSS Layout features; Staying curious in an AI world and more](https://www.wearedevelopers.com/videos/1334-wearedevelopers-live-web-typography-css-layout-features-staying-curious-in-an-ai-world-and-more) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)