> Markdown version of [/jobs/ext/2052778-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/2052778-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Administrator - **Company:** Options Resourcing Ltd - **Location:** Bolton, UK - **Salary:** £27,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, Microsoft Office, Data Logging - **Published:** August 14, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2924254134-2 ## About the Role * We are looking for someone who is highly organised, commercially aware and confident dealing with customers and contractors.Pr * Pevious experience within a helpdesk, service desk, estimating, maintenance or administration environment * Experience using CAFM or job management systems * Strong organisational and time-management skills * Excellent telephone and written communication skills * Strong attention to detail and accuracy * Good Microsoft Office skills, particularly Excel, Outlook and Word * A customer-focused approach * The ability to manage multiple jobs and priorities in a fast-paced environment Experience within facilities management, construction, maintenance, property services or engineering would be advantageous. Desirable experience * BigChange or another CAFM system * Reactive and planned maintenance * Preparing quotations or cost estimates * Purchase orders, invoicing and job costing * Subcontractor and supplier coordination If you are an organised Helpdesk administrator who enjoys coordinating work, dealing with customers and keeping jobs moving, we'd love to hear from you. ## Description Are you an organised and customer-focused Helpdesk Administrator with experience in helpdesk, service desk, estimating, maintenance or facilities management? We are recruiting on behalf of a growing business in Bolton for a Helpdesk / Estimator Administrator to join their busy Helpdesk team. This is a varied role combining customer service, job coordination, administration and estimating, making it ideal for someone who enjoys being at the centre of day-to-day operations and managing multiple priorities, You will manage client requests from initial enquiry through to completion, coordinate engineers and subcontractors, prepare quotations and ensure jobs are accurately recorded and progressed., * Managing incoming client enquiries via telephone, email and helpdesk systems * Logging, prioritising and allocating reactive maintenance jobs * Preparing quotations and estimates for maintenance and construction works * Liaising with clients, contractors, suppliers and internal teams * Scheduling engineers and subcontractors * Monitoring jobs against SLAs and client deadlines * Raising purchase orders and maintaining accurate job costing information * Producing work orders, reports and supporting documentation * Maintaining accurate records of jobs, quotations, invoices and communications * Providing customers with regular progress updates * Supporting project managers and operational teams with administration * Booking accommodation for field-based engineers * Ensuring company procedures, quality and health & safety requirements are followed ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)