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# Desktop Support Engineer - Spanish Speaking

- **Company:** Advancing People Ltd
- **Location:** Grimsby, UK
- **Salary:** £40,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Microsoft SharePoint, Wi-Fi Technology, Peripherals, Laptops
- **Published:** August 14, 2026
- **Apply:** https://www.totaljobs.com/job/desktop-support-engineer/advancing-people-limited-job107843540

## About the Role

* Fluent in Spanish
 * Excellent communication and interpersonal skills with a strong customer-service focus.
 * Strong troubleshooting and problem-solving abilities.
 * Experience diagnosing, prioritising and resolving IT incidents, with a focus on first-time resolution.
 * Solid knowledge and experience with: Microsoft 365, including Teams, Outlook and SharePoint.
 * Comfortable with Windows/user operating systems.
 * Laptops, desktops, peripherals, printers and docking stations
 * Wi-Fi, VPN and remote access.
 * Experienced with ITSM and/or ticketing systems.

## Description

This is an excellent opportunity for an experienced IT support professional to join a corporate environment, providing hands-on technical support to users and working closely with Service Desk and specialist IT teams.

Roles & Responsibilities:

 * Provide on-site IT support, resolving incidents, service requests and user queries.
 * Act as the first point of contact for users requiring hands-on technical assistance.
 * Install, configure, replace and maintain computers, peripherals and workplace equipment.
 * Provide support for laptops, desktops, docking stations, printers and other IT equipment.
 * Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology.
 * Record and maintain accurate information on incidents and requests using the company's ITSM system.
 * Carry out regular checks of meeting rooms and audiovisual equipment.


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