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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology (IT) Analyst - **Company:** City of Pacific Grove - **Location:** Pacific Grove, CA, United States - **Salary:** $101,504.0 - $132,808.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Wireless LAN, Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Backup Devices, Bash Shell, Configuration Management Databases, CompTIA Network+, Information Systems, Computer Networks, Data Security, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Disaster Recovery, Domain Name System (DNS), Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Servers, Windows Servers, Network Architecture, Routing, Network Segmentation, Network Administration, Performance Tuning, Windows PowerShell, Role-Based Access Control, Remote Access Technology, Ansible, Zero Trust Network Access, Server Administration, Security Information and Event Management, Software Engineering, Systems Architecture, TCP/IP, Virtual Local Area Networks, Software Vulnerability Management, Web Content Accessibility Guidelines, Wireless Devices, Comptia Server+, Computer Equipment, Information Technology, Patch Management, CIS Benchmarks, Terraform - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c5fbe595508c3fbf ## About the Role Do you have a valid Driver's License license?, Do you have experience in macOS administration?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science, Information Technology AND minimum 2 years of experience in IT systems administration and network management within a professional business or municipal environment, OR an equivalent combination of education, training, and experience. Preferred certifications but not required * Systems & Infrastructure: CompTIA Network+, CompTIA Server+ * Microsoft Environment: Microsoft 365 Certified: Administrator Associate; Microsoft Certified: Windows Server, A valid California State Driver's License in good standing is required for driving on City business. ## Description Under general supervision, performs professional level work in administering, securing, maintaining, implementing, analyzing, testing and managing the City's information systems, networks and related infrastructure; works with users to analyze, troubleshoot and resolve system issues; and implements system improvements in the areas of software development, database administration, security administration, network and server administration, and service desk management. This role ensures reliable and secure technology services for staff and the public, supports compliance with regulatory requirements, and contributes to modernization initiatives that enhance operational efficiency and public service delivery. As defined under the Americans with Disabilities Act, essential functions may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: * Consult and collaborate with departments, vendors and technical staff to assess technology needs, define requirements, and implement projects, upgrades, and improvements. * Analyze and solve operating problems; make system modifications as necessary; evaluate and make recommendations regarding requests from departments related to information systems. * Administer maintain and test computer systems, networks, firewalls, switches, and enterprise services ensuring optimal performance, reliability, and compliance with regulatory requirements. * Provide advanced technical support and troubleshooting for complex system and network issues; provide systems support including analysis, diagnosis, maintenance and troubleshooting of hardware and software. * Provide systems support for the City's network and server infrastructure, including analysis, diagnosis, maintenance and troubleshooting; design, develop, test, implement, troubleshoot, monitor and maintain LAN and WLAN network, server systems and wireless equipment to measure performance, identify deviations from existing service levels and implement timely solutions to issues adversely affecting network performance and systems. * Develop and document procedures, system designs, and security measures. * Respond to service requests and incidents; deliver service desk coverage and on-call support as needed. * Monitor and improve IT operations through automation, scripting, and best practices; * Assist in planning and implementing system security, backup, and recovery procedures. * Maintain audit-ready documentation; stay current with emerging technologies and recommend improvements to enhance efficiency, security, and business continuity. * Forecast technology needs of City programs, including but not limited to, PC replacements, and printer replacements. * Evaluate operations and activities of customer support; recommend improvements and modifications; prepare various reports on operations and activities. * Provide responsive and professional customer service and technical support to end-users via onsite, phone or remote access tools. * Assist end-users through training, documentation, and guidance on hardware, software, and applications. * Perform other duties as assigned., * Enterprise Microsoft environments (Windows Server, Active Directory, Entra ID, Microsoft 365) across on-premises, cloud, and hybrid infrastructure (Azure/AWS). * Principles and practices of network architecture and operations, including routing, switching, wireless, firewalls, segmentation, secure remote access, and core protocols (TCP/IP, DNS, DHCP, VLANs, VPNs). * Enterprise security and compliance frameworks (NIST CSF, CIS Controls, Zero Trust), including IAM (MFA, RBAC, SSO), endpoint protection, patch management, SIEM/log monitoring, and vulnerability remediation. * Backup and disaster recovery strategy aligned to defined RPO/RTO objectives. * Automation and infrastructure management using PowerShell/Bash and Infrastructure as Code (Terraform, Ansible). * Systems architecture and operating systems (Windows, macOS, Linux); MDM/UEM, unified communications, and A/V systems. * Public-sector compliance standards (ADA/WCAG, records retention, audit readiness) and strong analytical, documentation, and collaboration skills. * Applicable laws, codes, policies and standards. * Principles and techniques of troubleshooting for desktop computers, software, and printers in a network environment. * Principles and practices of software development, testing and deployment. Skills in: * Analyzing operational requirements and implementing secure, cost-effective technology solutions aligned with public-service mandates and statutory obligations. * Administering and securing servers, endpoints, identity platforms, networks, and communications systems, ensuring configuration integrity, performance optimization, and compliance. * Managing incidents, service requests, change/release processes, and vendor escalations in alignment with ITIL practices and mission-critical priorities. * Training or instructing users in the use of computer equipment and operating procedures. * Implementing and enforcing IAM controls, network segmentation, secure data sharing, and interagency connectivity. * Monitoring infrastructure health and security using observability and log management tools; maintaining CMDB accuracy and audit-ready documentation. * Planning, testing, and maintaining backup and disaster recovery capabilities. * Automate operational workflows and infrastructure deployments; maintain version-controlled runbooks and technical documentation. * Evaluating and recommending technical solutions. * Produce reports and recommendations; collaborate across departments, public safety stakeholders, vendors, and partner agencies. * Communicating clearly and concisely, both orally and in writing. * Fostering effective working relationships with all levels of staff., Work is performed in a standard office environment. Able to lift 25 lbs. at a time and be able to stand for periods at a time. May be required to work extended or irregular hours. Some field work may be required. CONDITIONS OF EMPLOYEMENT * Required to take an Oath of Office. * Must be willing to work evening or weekend meetings and/or critical events and activities, as appropriate. * City employees are disaster relief workers in the event of natural disasters or emergency conditions. * Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form 1-9. * As part of the selection process, all individuals provided with a conditional offer of employment will be subject to a background investigation, including a social media and criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history,(if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered. * This recruitment will establish an eligibility list that may be used to fill other related vacancies. The duration of the eligibility list is 14 months unless abolished by Human Resources. * The IT Analyst is exempt and represented by the Management Employee Association (MEA). ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)