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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analyst: IT Support - **Company:** Vail Resorts - **Location:** Broomfield, CO, United States - **Experience:** Expert - **Salary:** $61,534.0 - $87,906.0 - **Contract:** Permanent contract - **Skills:** Disaster Recovery, Network Security, Network Diagrams, Routing, Wide Area Networks, Wireless Networks, Computer Networking Systems, Network Access Control, Information Technology - **Published:** August 14, 2026 - **Apply:** https://www.careerjet.com/job/usf838f98bfe502e6c43ef88e3532548ab/eaa ## About the Role * All shifts are worked onsite, at the company's corporate office at 390 Interlocken Crescent, Broomfield, CO. * Positive, enthusiastic, and friendly attitude. * Solution-oriented mindset with a desire to learn new skills and technologies. * In-depth knowledge of support requirements within an enterprise IT environment. * Working knowledge of enterprise networking concepts including switching, routing, wireless networking, telecommunications, and network security. * Experience troubleshooting fiber optic and copper infrastructure. * Strong organizational, project coordination, and vendor management skills. * Ability to document technical environments and communicate effectively with technical and non-technical audiences. * Demonstrated ability to think and act proactively about infrastructure health, identifying opportunities to improve reliability, performance, security, scalability, and operational efficiency. * Strong analytical and problem-solving skills with a continuous improvement mindset and willingness to challenge existing processes and recommend better solutions. * Ability to balance operational support responsibilities with long-term infrastructure improvements and technology modernization efforts. * Ability to sit and stand for extended periods. * Ability to work outside for extended periods in temperatures below freezing and at altitude. * Ability to lift and move up to 50 pounds (with assistance if needed). * Ability to work a schedule that may include weekends, holidays, and occasional after-hours support. * Valid U.S. Driver's License., * Associate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field, or equivalent experience. * 2+ years of experience supporting enterprise network and infrastructure technologies. * Industry certifications such as Network+, CCNA, Extreme, Aruba, CWNA, CWTS, or equivalent. * Experience with switching, wireless networking, network security, NAC, telecommunications, and related infrastructure technologies. * Experience supporting Extreme Networks, Aruba, Cambium, Avaya, or comparable enterprise platforms. * Knowledge of fiber optic infrastructure, wireless bridge technologies, and outdoor networking solutions. * Experience supporting multi-site environments and technology operations within hospitality, resort, retail, campus, or similar industries. * Experience leading technology deployments, infrastructure projects, and continuous improvement initiatives. * Demonstrated ability to improve reliability, security, operational efficiency, and user experience through technology solutions. ## Description * Prioritize safety for yourself, coworkers, contractors, and users in all aspects of your work. * Provide onsite and remote support for endpoint devices, network, wireless, telecommunications, and infrastructure systems, including workstations, POS systems, printers, scanners, handheld devices, and other connected technologies. * Administer and troubleshoot enterprise infrastructure platforms, including switching, wireless, telecommunications, network access control, and SD-WAN systems. * Manage support tickets end-to-end using approved ITSM processes, workflows, and service level expectations. * Deliver exceptional customer service by providing timely, professional, and effective support to users and business partners. * Serve as an escalation point for complex endpoint, network, and infrastructure-related issues. * Install, maintain, and troubleshoot fiber optic, copper, and structured cabling infrastructure, including patching, testing, terminations, and repairs. * Support technology deployments and operational readiness for new locations, renovations, seasonal operations, special events, and business initiatives. * Monitor and maintain network health, investigate outages and service disruptions, perform root cause analysis, and coordinate resolution with internal teams and vendors. * Lead and execute small-to-medium technology projects, including hardware refreshes, infrastructure upgrades, system deployments, and site improvements. * Manage IT asset lifecycles, including inventory, procurement, deployment, maintenance, replacement, and retirement activities. * Maintain technical documentation, including network diagrams, inventories, procedures, standards, and support documentation. * Coordinate with vendors and service providers to support infrastructure implementation, maintenance, repair, and technology deployment activities. * Serve as a technical resource for connected technologies, supporting the integration and interaction of endpoint devices, wireless networks, telecommunications platforms, and core infrastructure systems. * Ensure compliance with company security standards, policies, and best practices while protecting company systems, data, and technology assets. * Participate in on-call support, major incident response, disaster recovery activities, and continuous improvement initiatives to maintain reliable business operations. * Share technical knowledge, provide guidance to peers, and contribute to team training and mentoring efforts. * Adapt to changing business priorities and effectively balance operational support, project work, and strategic initiatives. * Build and maintain effective partnerships with Field IT teams, corporate teams, vendors, and business stakeholders to support technology reliability and business objectives. * Demonstrate integrity, professionalism, inclusion, and teamwork while contributing to a positive workplace culture. ## 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