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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Gateway Engineering & Support Engineer - **Company:** Globalstar Inc. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Amazon S3, Data Analysis, JIRA, Linux, Operational Data Store, Presentation Programs, Reliability Engineering, Power BI, Scripting, Computer Networking Systems, Grafana, AWS Data Analytics, Network Optimization - **Published:** August 14, 2026 - **Apply:** https://www.dice.com/job-detail/a63d73b6-3535-46b6-ac5f-beab9affcd72 ## About the Role * Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management * Ability to work under pressure within deadlines * Ability to continuously learn and upgrade technical skills and understanding * Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments, levels of management, and technical/engineering personnel * Language skills in addition to English, preferred Education, Experience, and Licenses/Certifications: * Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace) * A minimum of 3 year's experience preferred with applicable skills/competencies * Strong and proven ability to logically analyze, summarize and solve issues, then verifying and documenting solutions in complex technical environments * Possess a clear understanding of satellite-based communication * Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations * Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA Preferred - * Significant experience with large technical projects * Experience in applicable satellite communications industry or military experience working with wireless communications networks * Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications * RF analysis/measurement experience * Familiarity with Linux based OS, data collection and presentation software * Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc) * Experience with Power BI * A clear understanding of datasets for wireless communication systems * Procedural writing skills and experience an asset Physical Requirements: * Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required * Willingness and ability to work after regularly scheduled hours as needed * Willingness and ability for a shared on-call schedule * Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours) * Ability to lift 15 pounds at times * Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job ## Description The GES personnel provide advanced technical and project support for Globalstar's Gateway Systems. They interface with all technical departments to provide project, troubleshooting, and repair support, primarily focused on supporting Gateways during incidents and downtimes. All staff in the GES department are dedicated to maintaining system uptime and preserving all elements of the Service Level Agreements (SLA)., * Work with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data with the goal of improving overall network performance. * Collect data and perform validations and verification on existing and new systems to define/refine requirements and thresholds for system performance improvements. * Operational software and product test support. * Take ownership of projects, identify and create new processes to optimize network performance. * Conduct proactive system performance analysis (tracking and monitoring) to ensure all platforms are performing nominally. * Cross train others in the department, accept cross training from others in the department. * Provide training on all duties to other departments. * Diligently work to resolve all assigned tickets. * Help to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures. * Provide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment. * Support SMEs by providing insight based on lessons learned during work on operational tickets., A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)