> Markdown version of [/jobs/ext/2054323-manager-facilities-performance-operations](https://www.wearedevelopers.com/jobs/ext/2054323-manager-facilities-performance-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Facilities (Performance & Operations) - **Company:** Ross Dress for Less - **Location:** Dublin, CA, United States - **Experience:** Expert - **Salary:** $96,700.0 - $146,050.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Analysis of Variance (ANOVA), Computerized Maintenance Management Systems - **Published:** August 14, 2026 - **Apply:** https://jobs.rossstores.com/#new-openings ## About the Role People * Building Effective Teams (for managers of People and Projects) * Developing Talent (for managers of people only, N/A for this role/level) * Collaboration Self * Leading by Example * Communicates Effectively * Ensures Accountability and Execution * Manages Conflict Business * Business Acumen * Plans, Aligns and Prioritizes * Organizational Agility With particular emphasis on the following specific position-related competencies * Independent, Self Directed Work * Multitasking & Prioritization * Customer Service * Attention to detail QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: * Bachelor's degree in business, finance or real estate or relevant work experience. * Minimum 7 years of facilities, workplace operations, or property management experience. * Experience coordinating outsourced vendors in high-volume corporate environments. * Must have excellent organizational, analytical, written or communication skills with the ability to build relationships and communicate effectively with associates at all levels, including executives. * Strong analytical and problem solving skills with demonstrated ability to interpret operational and financial data, identify trends, and provide actionable recommendations. * Ability to work independently in a large, complex office. * Proficiency with Microsoft 365, Teams, and work order systems. * Experience supporting large corporate sites (1,000+ employees) preferred. * Mechanical/electrical knowledge and ability to articulate potential issues from past and future trends preferred. PHYSICAL REQUIREMENTS/ADA: Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. Must be able to lift 50 pounds. This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. ## Description Operations & Service Delivery * Monitor work orders via CMMS; analyze ticket trends, backlog, and SLA adherence & report to each site CP leader * Provide analytics for space moves, conference room reservations - utilization, and all MAC (moves/adds/changes) activity, make recommendations for process improvements * Evaluate café, food & coffee service, fitness center activity, and financial performance of these services Vendor & Contract Support * Ensure delivery of contractor scope adherence and all conditions, COIs, rates, and performance scorecards * Validate scope completion and collect service reports; flag non conformance * Support competitive bids/RFPs and assist in updating SOWs and SLAs Budgeting & Financial Controls * Track OPEX/CAPEX against plan; validate invoices, process accruals, and maintain cost logs * Prepare variance analysis and quarterly re forecasts * Maintain asset registers, warranty logs, and lifecycle plans, update PDSL as required Data, Reporting & Analytics * Build weekly/monthly dashboards: SLA performance, ticket volumes, response/resolve times, spend, vendor performance, energy usage, and space utilization * Support QBR dashboard, provide reports and analysis * Identify root causes and recommend process improvements based on data trends * Maintain facilities documentation: floor plans, as builts, equipment lists, and playbooks Compliance & Risk * Help ensure compliance with OSHA, ADA, life safety, and local building codes; support audits * Assist with BCP/DR plans for facilities, including critical vendor readiness Vendor Management (No Direct Reports) * Validate completion of daily/weekly routines (cleaning, food service, fitness, stocking, PM visits) * Track recurring issues and drive performance improvements through accountability conversations Communication & Stakeholder Engagement * Provide concise updates to Ross Associates, Corporate Properties Leadership and others as required * Partner with cross-functional teams (IT/AV, HR, Security, Food Services) to support business operations ## Related Videos - [Solving the puzzle: Leveraging machine learning for effective root cause analysis](https://www.wearedevelopers.com/videos/1518-solving-the-puzzle-leveraging-machine-learning-for-effective-root-cause-analysis) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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