> Markdown version of [/jobs/ext/2054587-sr-technical-support-engineer-cortex-xsiam](https://www.wearedevelopers.com/jobs/ext/2054587-sr-technical-support-engineer-cortex-xsiam). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Technical Support Engineer (Cortex XSIAM) - **Company:** Palo Alto Networks - **Location:** Santa Clara, CA, United States - **Experience:** Expert - **Salary:** $103,400.0 - $167,200.0 - **Contract:** Permanent contract - **Skills:** Secure Shell (SSH), Microsoft Windows, Amazon Web Services, Android Software Development, Apple IOS, Apple Mac Systems, ARM Architecture, Data Mining, Software Debugging, Linux, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Internet Protocol, IP Routing, Python (Programming Language), System Center Configuration Manager, Routing, Windows PowerShell, Security Information and Event Management, SQL Databases, Software Vulnerability Management, Datadog, Scripting, Google Cloud, File Transfer Protocol (FTP), Firewalls (Computer Science), Kubernetes, Information Technology, Deployment Automation, Performance Monitor, Casper Suite, Cloudwatch - **Published:** August 14, 2026 - **Apply:** https://dejobs.org/x/x/530B6348BF4D4B6088AAA6E8A59ABC5F/job/ ## About the Role * 5+ years of experience in a customer-facing technical support role with analytical troubleshooting skills. * Proficiency with Windows, Linux, iOS, Android, and macOS applications and deployment tools (SCCM, GPO, AD, JAMF). * Strong proficiency in software and infrastructure troubleshooting, testing, and debugging in complex environments. * Familiarity with Internet-based technologies (DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing). * Knowledge of IP network technologies and performance monitoring tools like Datadog or Cloud Watch. * Independent troubleshooting ability in diverse environments with mixed applications and protocols. Preferred Qualifications * Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards. * Exposure to vulnerability management tools, firewalls, and advanced SIEM platforms. * Fundamental understanding of Kubernetes, GCP, and AWS for cloud agent deployment. * Basic scripting knowledge (JS, Python, PowerShell, SQL, XDL, SPL) for playbooks and data extraction. * Bachelor's degree in computer science, a related discipline, or equivalent experience. ## Description As a Senior Technical Support Engineer, you will engage directly with customers to address intricate post-sales concerns for Cortex XSIAM. You will evaluate multifaceted scenarios, employ critical thinking to resolve issues, and ensure swift resolution to keep clients' environments secure. By collaborating with cross-functional teams, you will drive product improvement, enrich work environments, and enhance cybersecurity. Your ability to explain complex technical issues to diverse audiences will be a strong asset in shaping the future of cybersecurity., * Offer technical support to customers and partners, managing cases from recording to resolution. * Conduct fault isolation and root cause analysis for complex technical issues. * Author Technical Support Bulletins and technical documentation for the Knowledge Base. * Review technical content for training, marketing, manuals, and troubleshooting guides. * Travel to customer sites for critical situations to expedite resolutions as needed. * Provide configurations, troubleshooting, and best practices to ensure customer success. * Collaborate with the Engineering team to influence product operability and improvements. * Participate in weekend on-call rotations and provide after-hours support as required. * Communicate complex technical issues effectively to internal and external stakeholders. ## Related Videos - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Events like RSAC Get You CISOs. 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