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# Sr PC Tech

- **Company:** TEKSYSTEMS INC.
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, System Configuration, Issue Tracking Systems, Local Area Networks, Microsoft Office, Network Service, Software Engineering, Software Systems, Enterprise Software Applications, Peripherals, SC Clearance, Computer Equipment
- **Published:** August 14, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8839695/sr-pc-tech

## About the Role

Active Secret Clearance

 - Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
 - Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
 - 3+ years of desktop support experience
 - Experience supporting Windows 7, Windows 10, and MS Office 2013.
 - Experience using Remedy or a similar ticketing system.
 - Strong analytical and follow through skills.
 - Strong verbal and written communications skills.
 - Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
 - Ability to work well independently on defined tasks.
 - Ability to work well as part of a team.

## Description

Provide second-tier support to end-users for PC, server, mainframe applications and hardware.

 - Offer support with problems that the first-tier of help desk support is unable to resolve.
 - Support responsibilities include software installation, and configurations.
 - Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
 - Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
 - Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
 - May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
 - May simulate or recreate user problems to resolve operating difficulties.
 - Will recommend systems modifications to reduce user problems.
 - Will maintain currency and high level of technical skill in field of expertise.


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