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# IT Help Desk Technician

- **Company:** Capital Rx, Inc.
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Salary:** $43,600.0 - $54,500.0
- **Contract:** Permanent contract
- **Skills:** Distributed Computing Environment, Issue Tracking Systems, Scripting, Office365
- **Published:** August 14, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88026479/1

## About the Role

* 4+ Yearsofexperience in a Help Desk role(preferably in a medium or larger company.)
 * A customer-oriented approach to problem resolution
 * Experience supporting Machardware/OSX in a Help Desk environment
 * Experience supporting remote users in a distributed environment
 * Experience with Jira Service desk or a similar ticketing system
 * Experience with Office 365 suite
 * Experience with MDM
 * 1-2year's experiencein a supervisory or management role
 * Abilityto lift 30lbs.regularly and up to 50lbs.occasionally

## Description

* Train and mentor Help Desk 1and 2personnel
 * Partner with IT Director to perform personnel management tasks for Help Desk staff
 * Work asanescalation resource for Help Desk 1and 2personnel
 * Drive customer problem resolution via systemic solutions (MDM, scripting, etc.)
 * Assistin promptly respondingto user requests via ticketing system/phone calls/IM
 * AssistHD staff and end-userswith access/system issues
 * Interface with internal partner teams to help drive best practices and compliance
 * Manage user systems via MDM Software
 * Write and update documentation for user reference
 * Help build andestablishprocedures forthe Helpdeskteam
 * Participate in a Help DeskOnCallschedule (tentatively will beoneweek/month. May be more to start,however.)


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