> Markdown version of [/jobs/ext/2055705-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2055705-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** TEKSYSTEMS INC. - **Location:** Bellevue, WA, United States - **Salary:** $66,560.0 - $83,200.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Desktop Computing, Microprocessors, Network Interface Controllers, Hard Disk Drives, Network Administration, Procurement Software, Data Logging, Ribbon (Software), Microsoft InTune, Computer Equipment, Information Technology, SAP MDG, Casper Suite, Laptops, Cdrom - **Published:** August 14, 2026 - **Apply:** https://dejobs.org/x/x/344E7E45CC394A82821D0F4C110B6F5D/job/ ## About the Role Tech skills 1. Setup, maintenance, and real-time support of boardroom AV, video conferencing and presentation systems used by executives. 2. Strong hands-on with Networking 3. Strong hands-on skills across macOS and Windows 11, including MDM tools such as Jamf, Intune 4. Should own full ownership of laptops and other IT equipments in the office Soft Skill: 1. Experience supporting senior executives, C-suite personnel with high service expectation. 2. Ability to work closely with senior leadership and handle sensitive information with absolute professionalism and confidentiality. 3. Able to prioritize independently, manage a ticket queue, and proactively flag or fix issues before they reach executives. ## Description * Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. * Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. * Assess the need for and implement performance upgrades to hardware including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on. * Collaborate with network technicians/network administrators to ensure efficient operation of the Company's desktop computing environment. * Where required, administer and resolve issues with associated end-user technology, networking or software products. * Receive and respond to incoming calls and/or e-mails regarding desktop problems. * Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool. * Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order. * Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports. * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. * Develop and maintain an inventory of all defined assets. * Accurately document instances of desktop equipment or component failure, repair, installation, and removal. * If necessary, liaise with third-party support and IT hardware vendors. * Conduct research on desktop products in support of IT procurement and development efforts. Evaluate and recommend products for purchase. * Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. 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