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# Oracle CX Solution Architect

- **Company:** SolutionIT, Inc.
- **Location:** Boston, MA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Cloud Computing, Software Design Documents, Oracle (Applications), Information Technology
- **Published:** August 14, 2026
- **Apply:** https://www.dice.com/job-detail/fdbe53f5-c130-4476-9c71-70a11bedae22

## About the Role

* Bachelor's in Engineering / Business / IT (MBA preferred for consulting roles)
 * 10+ years IT experience with 6+ years in Oracle CX
 * Proven experience as Solution Architect / Functional Architect
 * Experience in multiple end-to-end CX implementations and presales engagements
 * Strong functional exposure across CX lifecycle and business processes.
 * Strong expertise in:

 * Oracle CX Cloud (Sales, Service, CPQ, Marketing, Subscription, Field Service, Logistics cloud)
 * CRM and Customer Experience transformation strategies
 * CX business processes (Lead-to-Cash, Service lifecycle)

 * Experience in:

 * Business process reengineering and consulting
 * Solution blueprinting and functional architecture
 * Industry-specific CX use cases and best practices

Work Site: Remote (25% travel is involved based on client request)

## Description

* Define end-to-end CX solution blueprint aligned to business objectives, customer journeys, and industry best practices
 * Design Lead-to-Cash and Service (Request-to-Resolution) business processes and transformation roadmaps
 * Drive fit-gap analysis and recommend optimal functional solution leveraging Oracle CX capabilities
 * Prepare and present Solution Design Documents (SDD), business flows, and future-state architecture


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