> Markdown version of [/jobs/ext/2055908-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/2055908-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer - **Company:** Infinite Computer Solutions Inc - **Location:** Fort Meade, MD, United States - **Experience:** Expert - **Salary:** $92,300.0 - $166,850.0 - **Contract:** Permanent contract - **Skills:** Application Portfolio Management, Dicom, Interoperability, Citrix Systems, Virtualization Technology, Electronic Medical Records, Information Technology, Health Level Seven International, Servicenow - **Published:** August 14, 2026 - **Apply:** https://www.careerjet.com/job/us86386598b4397011efab0b1f040524fa/eaa ## About the Role * 7+ years of experience in supporting Cardiology and Hemo applications including Merge Cardio, GE Cardio Lab, Mac-Lab, Workmate Claris, LABSYSTEM PRO, and related EP platforms. * Expertise in Cardiology and Hemodynamics PACS including configuration, validation, and workflow optimization * Good understanding of advanced imaging and visualization applications, including integration with PACS and EMR systems. * Proficient in DICOM, HL7, and related interoperability standards. * Excellent troubleshooting and problem-solving skills in complex imaging environments. * Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders. * Knowledge of healthcare compliance requirements, including HIPAA, HITRUST, and SOC2. * Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow). * Excellent troubleshooting and problem-solving skills in complex imaging environments. * Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders., * ITIL v4 Foundation (or higher) certification. * Vendor / product certifications relevant to the supported CVIS, CPACS, and hemodynamics/EP platforms. * Experience supporting diagnostic viewer delivery in virtualized environments (e.g., Citrix/VDI). * Experience in large-scale, multi-site cardiology informatics deployments and hypercare operations. Range of Year Experience-Min Year 7, Bachelors Range of Year Experience-Max Year 10 ## Description The Cardiology & Hemodynamics Applications Support Engineer will be responsible for providing application maintenance and support activities across all cardiology, hemodynamics, electrophysiology (EP), ECG/Holter management, and ancillary clinical applications (including PACS). This role ensures all the applications are healthy and actively serving the business users. Key Responsibilities * Apply incident, problems, and change management practices across the cardiology application portfolio - spanning hemodynamics, EP, ECG/Holter, and echo/structured reporting - coordinating across clinical, Cath/EP lab operations, infrastructure, and vendor application teams to resolve issues and minimize clinical disruption. * Troubleshoot issues reported by business users to identify root cause and resolve them within SLAs - providing workarounds as quick fixes and implementing permanent fixes. * Proactively monitor application health, respond to alerts, and act on emerging issues before they impact clinical users. * Coordinate minor upgrades to the applications and validate the applications post upgrade / patch implementation. * Participate in go-live cutovers, troubleshoot escalated issues, and ensure rapid resolution of integration or configuration problems. * Participate in the on-call rotation and after-hours escalation to provide continuous support for Cath lab, EP, and cardiology operations. * Execute planned and unplanned downtime procedures - including Cath lab and EP lab downtime - and clinical workarounds and support post-downtime reconciliation. * Engage with clinical stakeholders to gather feedback and ensure optimized workflows for clinical staff. * Write and maintain runbooks and knowledge-base articles to standardize resolution and reduce repeat incidents. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Grappling With Clunky Old Software? 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