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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Engineer - **Company:** Yoh Services LLC - **Location:** Overland Park, KS, United States - **Experience:** Experienced - **Salary:** $90,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Information Technology Operations, Linux System Administration, Log Analysis, Reliability Engineering, Systems Integration, Grafana, Reliability of Systems, Servicenow - **Published:** August 14, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88035780/1 ## About the Role * 3+ years of troubleshooting, analyzing, and resolving issues in production environments * 2+ years of Linux administration in a production setting * 2+ years of networking experience, including monitoring, configuration, and troubleshooting * Proficiency with log analysis, observability tools, and RCA processes * Hands-on experience with APIs, system integrations, and operational tooling * Background in NOC, SOC, IT operations, technical support, or site reliability environments * Strong communication skills, capable of explaining complex concepts to diverse audiences * Ability to thrive under pressure, managing multiple priorities and taking ownership of tasks * Willingness to participate in a 24/7 on-call rotation Nice to Have Skills: * Experience supporting IoT, transportation tech, or smart city environments * Familiarity with ServiceNow and ITIL principles * Certifications in IT, networking, or systems administration If you're ready to bring your expertise to a forward-thinking company committed to innovation and operational excellence, we want to hear from you. Apply now! ## Description Are you a tech-savvy problem solver with a passion for keeping critical systems running smoothly? Join our team as a NOC Engineer and become a vital player in supporting and enhancing the operational deployments across North America. This hands-on, senior-level role offers the opportunity to troubleshoot complex systems, lead incident resolution, and drive automation initiatives that make a real difference in the world of smart city technology. If you enjoy working in dynamic environments and thrive on solving challenging technical issues, this is your chance to make an impact. What You'll Do: * Own and support the end-to-end installation and validation of deployments * Serve as a senior escalation point for operational and technical incidents * Investigate, troubleshoot, and resolve issues across hardware, software, networking, and system integrations * Lead root cause analysis (RCA) efforts and implement corrective actions for major incidents * Identify recurring operational issues and collaborate with cross-functional teams to improve system reliability and performance * Drive automation projects to enhance monitoring, alerting, ticket quality, and operational workflows * Partner with engineering to develop and refine internal NOC tools and processes * Create and maintain detailed operational documentation, troubleshooting guides, and knowledge base content * Train team members on tools, processes, and best practices * Support a 24/7 environment through participation in an on-call rotation ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Progressive Delivery in Kubernetes](https://www.wearedevelopers.com/videos/949-progressive-delivery-in-kubernetes) - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)