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# Production Support Engineer

- **Company:** Everforth Apex
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Expert
- **Salary:** $141,440.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Agile Methodology, Artificial Intelligence, CA Workload Automation Ae, Unix, Cloud Computing, Databases, Quartz (Graphics Layer), Apache Hadoop, Monitoring of Systems, Job Scheduling, Oracle (Applications), Software Engineering, Tableau (Software), Teradata SQL, Scripting, Splunk, Dynatrace
- **Published:** August 14, 2026
- **Apply:** https://www.dice.com/job-detail/31dd3194-9d3e-4560-bfae-15abe3926439

## About the Role

This role is for a Production Support Analyst supporting the Global Risk Analytics Suite Applications. The position requires hands-on experience with a variety of technologies and the ability to operate effectively in a high-pressure, multi-regional team environment. The successful candidate will demonstrate strong problem-solving skills and the ability to communicate with both technical and non-technical partners., Experience: 5+ years of Production Support experience.

Technical Skills:

 * Strong SQL knowledge.
 * Strong UNIX / LINUX knowledge.
 * Knowledge of the Software Development Life Cycle (SDLC).
 * Working knowledge of ITIL.
 * Working knowledge of monitoring tools such as ITRS, DynaTrace, and Splunk.
 * Working knowledge of job scheduling tools such as Autosys and Bob jobs.
 * Python scripting knowledge.
 * Strong knowledge of AI tools.

Preferred Qualifications

 * Financial industry experience.
 * Knowledge of Treasury and Liquidity business.
 * Familiarity with Agile methodology.
 * Operations exposure with Windows OS.
 * Working knowledge of Tableau.

## Description

* Provide production support for the Global Risk Analytics Suite Applications.
 * Utilize hands-on experience with Unix, Quartz, Grid, Cloud, and Containers.
 * Work with databases such as Oracle and Teradata, and have hands-on experience in Hadoop.
 * Manage job scheduling tools like Autosys and Bob.
 * Use monitoring tools including Splunk, ITRS, and DynaTrace to oversee system performance.
 * Apply ITIL concepts for Incident and Problem Management using tools like ITSM Remedy or MyITSM.
 * Communicate effectively with technical partners, non-technical partners, and senior management.
 * Provide stand-by, out-of-hours support on a rotational basis as needed.
 * Express new ideas, concerns, and opinions to the wider team in meetings.


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