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# First Line IT Support / Service Desk

- **Company:** Collabera
- **Location:** Chandler, AZ, United States
- **Experience:** Experienced
- **Salary:** $49,920.0
- **Contract:** Temporary contract
- **Skills:** Virtual Private Networks (VPN), Microsoft Office, Citrix Systems, Microsoft SharePoint, Windows Desktop, Cisco Anyconnect
- **Published:** August 14, 2026
- **Apply:** https://www.dice.com/job-detail/e0ded096-cbd2-4543-b47e-bceb12e43066

## About the Role

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment. The role involves basic troubleshooting of Windows 10/11, MS Office/Office 365, SharePoint, Citrix, VPN, and Cisco AnyConnect, while maintaining excellent customer service and meeting call/chat performance targets. Candidates should have 1 3 years of IT support or customer service experience, strong communication and multitasking skills, and the ability to document and escalate unresolved issues to 2nd-line support teams.

Top skills:

 * First-Line IT Support & Troubleshooting Windows 10/11, MS Office/Office 365, Citrix, VPN, Cisco AnyConnect.
 * Customer Service & Communication Strong phone/chat support, client care, and clear ticket documentation.
 * Showing up Attitude, need to be responsible, have the committement!

Qualification - Please read carefully:

 * All Recent Graduate, , Recent college pass out, Trainees/interns, Pursuing to be completed education/bachelors soon, are welcomed.
 * Someone worked for almost 3 or more years and are about to complete their current project or completed the project are also requested to apply if interested!



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