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# Help Desk Analyst (HDA1) at OH

- **Company:** Elite
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Salary:** $53,498.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Software Engineering, Computer Equipment, Servicenow
- **Published:** August 14, 2026
- **Apply:** https://www.careerjet.com/jobad/us6ee30898db99e7f9380a9805816345be

## About the Role

* IT Service Desk experience (2+ years) and IT troubleshooting (2+ years)
 * Desktop imaging, software installation, and hardware moves
 * Ticketing systems experience (ServiceNow preferred); knowledge base familiarity
 * Strong communication, collaboration, and problem-solving with ability to escalate priority issues
 * Ability to work a full 8-hour shift on-site (7 AM 5 PM window) and manage time/resources effectively

## Description

Job Description: On-site Help Desk Analyst who will enhance and automate desktop support processes, image machines, install complex software, and troubleshoot hardware/software issues while delivering exceptional customer service. You'll work with desktop hardware, software, and licensing services, support moves, and contribute to a knowledge base to improve efficiency and end-user satisfaction., Hashtags #ITSupport #HelpDesk #DesktopSupport #ServiceNow #ITIL #TechSupport #EndUserSupport #WorkflowAutomation #SystemImaging #NetworkTroubleshooting #Hiring #Recruiting #Jobs #TechJobs #NowHiring #CareerOpportunity
To Apply: Send your resume to with the subject line: Resume Submission
Note: Local candidates preferred and on-site interviews only., Help Desk Analyst (HDA1) 100% On-site, face to face interviews only, Local Candidates only (local to Ohio) AM: Brian Gross HDA1 to help IT Automate and implement new technolog…

 + 11 hours ago, Help Desk Analyst (HDA1) 100% On-site, face to face interviews only, Local Candidates only (local to Ohio) AM: Brian Gross HDA1 to help IT Automate and implement new technolog…
 + 13 hours ago


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