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# Technical Customer Support Representative

- **Company:** Radius, L.L.C.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** JIRA, System Configuration, GPS Tracking Unit, Issue Tracking Systems, Salesforce.Com, Software Troubleshooting, Drilldown, Zendesk
- **Published:** August 14, 2026
- **Apply:** https://www.wayup.com/i-j-Technical-Customer-Support-Representative-Radius-Limited-820398658239259/

## About the Role

We are looking for a full-time Technical Customer Support Representative to join our team. If you are a highly analytical, tech-savvy professional who thrives on troubleshooting complex systems and delivering exceptional service, we want to hear from you! Prior experience in a technical support or hardware/software troubleshooting role is highly ideal for this position., + **Technical Experience & Aptitude: **Prior experience working in a technical support desk, IT helpdesk, or telematics environment is highly ideal. You should possess a foundational understanding of how software interfaces with hardware.

 + Service Desk Platforms: Experience working within industry-standard service desk platforms (such as Zendesk, Salesforce Service Cloud, or Jira ) to track, escalate, and resolve customer issues is desirable.
 + Advanced Problem-Solving: Excellent analytical skills; you enjoy solving puzzles, investigating logs, and running diagnostics to uncover the root cause of an issue.
 + Technical Communication: Exceptional verbal and written communication skills, with a proven ability to bridge the gap by explaining technical concepts clearly to non-technical users.
 + **Multitasking & Focus: **Capable of balancing multiple open tickets and live chats simultaneously while maintaining attention to detail.
 + **Empathy & Patience: **Strong interpersonal skills, remaining calm, empathetic, and patient when guiding customers through stressful technical disruptions.
 + Collaborative Mindset: A strong team player who can easily communicate technical findings to internal developers and operations teams.
 + Bilingual Skills (Plus): Fluency in both Spanish and English is a major asset for our diverse customer base.

## Description

+ Provide Technical Assistance: Offer support to customers via phone, email, and chat, deep-diving into software configurations and hardware diagnostics.
 + **Troubleshoot & Diagnose Issues: **Methodically isolate, diagnose, and resolve hardware and software problems related to GPS tracking devices and telematics platforms.
 + Document Technical Interactions: Maintain detailed logs of customer technical issues, replication steps, and resolutions within the support ticketing system.
 + **Manage & Prioritize Inquiries: **Efficiently manage incoming support queues, prioritizing critical fleet issues to ensure minimal downtime for our business clients.
 + Collaborate with Engineering: Partner closely with internal engineering and product teams to escalate issues and provide product feedback based on customer input.
 + Build Relationships: Maintain customer trust by translating complex technical realities into clear, reassuring updates.
 + Adhere to Policies: Follow company communication procedures, data guidelines, and escalation policies to ensure consistency and compliance.


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