> Markdown version of [/jobs/ext/205861-end-user-computing-lead](https://www.wearedevelopers.com/jobs/ext/205861-end-user-computing-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Computing Lead - **Company:** Aveanna Healthcare, LLC. - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Salary:** $58,240.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Active Directory, Domain Name System (DNS), Web Browsers, PC Tools, Microsoft Operating Systems, Network Architecture, Network Administration, Microsoft PowerPoint, TCP/IP, User Environment Management, Wide Area Networks, CompTIA Strata - PC Hardware Technology Engineer, Information Technology, Workday, Vmware - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3f2f6714262b6147 ## About the Role Do you have experience in WAN?, Do you have a High school diploma or GED?, * High school diploma or similar. * Excellent communication, interpersonal, organizational, verbal/written communication, structured analytical and presentation skills. * Confidence and skillful negotiating skills. * Strong organizational skills to give the team direction. * 3-5 years previous experience leading a team. * 3-5 years previous technical support experience, providing 1st tier Service Desk or 2nd tier IT Support in a professional environment. * 3-5 years of experience supporting LAN/WAN, TCP/IP, Active Directory technologies. * Ability and desire to provide excellent customer service to the user population. * Working knowledge of Microsoft operating systems and applications *Proficient PC Skills, including but not limited to: Word, Access, Excel, Power Point, E-Mail clients, and Web Browsers. * Experience with Exchange, Active Directory, Networking, VMWare. * Proven ability to support customers in a technical environment. * Willingness to take ownership of problems and follow through to completion. * Able to promptly answer support related email, phone calls and other electronic communications. * Self-motivated, detail-oriented, and able to work independently and efficiently to meet deadlines. * Ability to manage multiple projects simultaneously with minimal supervision. * Problem solving skills and the ability to exercise sound judgment in any customer service scenario. * Must have experience troubleshooting PC and Laptop hardware issues. * Must be able to verbally communicate instructions or other information as required. * Must be able to exert physical strength and occasionally lift 25 pounds. * Must be able to bend, turn/twist, kneel, squat 30-40% of each workday. * Knowledge of connections, wiring and cabling, and network management (including DNS). Preferred * ITIL certifications are preferred. Other Requirements * Must be able to always adhere to confidentiality standards and professional boundaries. * Attention to detail. * Time Management. * Ability to remain calm and professional in stressful situations. * Strong commitment to excellence. * Quick-thinking and astute decision-making skills. * Effective problem-solving and conflict resolution. * Excellent organization and communication skills. * Demonstrated analytical and problem-solving skills. * Ability to work in a project-based team environment with minimal supervision. * Must be able to handle multiple tasks at one time, in a fast-paced office environment handling multiple demands. Ability to meet deadlines and reprioritize work to meet changing requirements. * Strong organization and time management skills. * Customer focused with dedication to customer satisfaction. * Able to communicate effectively to people at all levels of the organization. Physical Requirements * Must be able to lift equipment from 15 to 25 pounds. Age * Must be 18 years or older Language * Must be able to speak, write, read, and understand English ## Description The End User Computing Lead is a result-driven team leader responsible for monitoring and supervising a team of technicians to achieve the organization's objectives. Responsibilities include providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This position will lead a team of End User Computing Technicians that resolve and report various computer problems related to network infrastructure including end user support, security upgrades, and maintenance. This is a 2nd tier IT support team for internal employees. It demands strong technical skills and customer service at the highest of levels. A top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently., * Lead a team that delivers front line technical assistance and support related to computer systems, hardware, and software. * Manage and prioritize the ticket queue for the End User Computing team. * Support, document, and manage conference room setups and operations at the corporate headquarters. * Provide on-site technical support at the corporate headquarters as needed. * Motivate and inspire the team to achieve organizational goals and targets. * Develop and implement timelines to achieve project milestones and targets. * Delegate tasks effectively to team members. * Identify training opportunities and conduct meetings to maximize the team's potential. * Empower team members with skills to improve their confidence, product knowledge, and communication. * Contribute to the success and improvement of the iService program. * Create a positive and inspiring work environment for the team. * Develop and maintain comprehensive support procedures and prepare end-user documentation. * Respond to service tickets/calls, troubleshoot, isolate the issue, and determine and implement the most appropriate solution. * Maintain, support, repair, relocate, recover, upgrade, and deploy hardware as needed. * Handle HIPAA-sensitive data with utmost care and ensure its safe and secure management. * Utilize Active Directory for account move/add/change and user creation, * Performs duties in an office environment during agency operating hours. * Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions. OTHER DUTIES * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. * Duties, responsibilities and activities may change at any time with or without notice. TOTAL REWARDS * Comprehensive medical, dental, and vision coverage; a 401(k) matching program; and an Employee Stock Purchase Plan (ESPP) * Career Path: Opportunities for advancement Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter, and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna. As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Oh S***! 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