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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Lead - **Company:** Robert Half - **Location:** Austin, TX, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Bash Shell, Software as a Service, Cloud Computing, Collaborative Software, Human-Computer Interaction, Identity and Access Management, Issue Tracking Systems, Python (Programming Language), Virtual Desktops, Scripting, Microsoft InTune, Casper Suite, User Administration - **Published:** August 14, 2026 - **Apply:** https://dejobs.org/x/x/BFF5D56E48C74968BEAD98D9C978BFD6/job/ ## About the Role * 8+ years of experience in IT support, desktop support, or endpoint administration. * Experience supporting both Mac and Windows environments, with a strong focus on Mac devices. * Experience with endpoint management tools such as Jamf and/or Microsoft Intune. * Strong troubleshooting skills across hardware, software, networking, and SaaS applications. * Experience supporting cloud-based productivity platforms. * Excellent customer service and communication skills. * Ability to work independently and manage competing priorities. * Experience with ticketing systems and IT service management processes. * Comfortable working in a highly visible role with significant end-user interaction., * Experience administering Jamf Pro in an enterprise environment. * Familiarity with VDI technologies and Windows virtual desktop environments. * Experience supporting identity and access management platforms. * Basic scripting experience with Bash, Python, or similar technologies. * Working knowledge of ITIL principles and best practices. * Experience supporting collaboration tools, video conferencing systems, and modern workplace technologies. ## Description Robert Half is actively partnering with an Austin-based client to identify an IT Support Lead (contract). In this role, you will serve as the primary technology support resource for a growing Austin office of approximately 150 employees. This highly visible role will act as the local face of IT, providing hands-on end-user support while partnering with global technology teams to ensure a seamless employee experience. This role is onsite in Austin, Tx., * Serve as the primary onsite IT support resource for the Austin office. * Provide Level 1 and Level 2 support for hardware, software, and end-user issues. * Act as the local escalation point and coordinate with remote IT teams when necessary. * Support employee onboarding, offboarding, account provisioning, and equipment deployment. * Administer endpoint management platforms, including device provisioning, configuration, and lifecycle management. * Troubleshoot Mac and Windows devices, mobile devices, and peripheral hardware. * Support cloud-based productivity and collaboration tools. * Assist with user access management and application support. * Support video conferencing technologies and conference room equipment. * Maintain accurate asset inventory and support documentation. * Troubleshoot networking, connectivity, and virtual desktop environment (VDI) issues. * Manage and prioritize service requests, incidents, and escalations in a fast-paced environment. * Identify opportunities to improve processes, user experience, and operational efficiency. ## Related Videos - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [JavaScript? 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