> Markdown version of [/jobs/ext/2058882-computer-user-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2058882-computer-user-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer User Support Specialist II - **Company:** V2X Inc - **Location:** Patuxent River, MD, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Text Processing, Electronic Mailing, Microsoft Office, Enterprise Software Applications, Break Fix, Computer Equipment, Servicenow - **Published:** August 14, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3353379304&tx=HT7468TYV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * One-year related experience may be substituted for one year of education, if degree is required. * BA/BS Degree from an accredited college/university * Associate's Degree plus 4 years of additional work experience may be substituted for a bachelor's degree Experience * Skills and Technology * 3 years performing related IT work * ServiceNow Assistance Portal (SNAP) ITSM ticketing tool * Microsoft Office products * Microsoft Active Directory * Personal computer, printer, copy machine and other general office equipment ## Description infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The position is expected to operate with appreciable independence, apply sound technical judgment, support mission priorities and service-level objectives, and provide professional, customer-focused assistance in person, by telephone, through remote-support technologies, and electronically. The role may also provide technical guidance to junior support personnel and contribute to knowledge articles, standard operating procedures, service improvement, and performance metrics. Responsibilities: Provide technical assistance to end users for workstation, laptop, peripheral, software, account, and enterprise application issues. Receive, analyze, document, prioritize, troubleshoot, resolve, and/or escalate incidents and service requests using the Government-approved IT service management (ITSM) / ticketing platform. Diagnose hardware and software problems through user interviews, remote support, technical research, testing, and hands-on troubleshooting. Duties include ## Related Videos - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [A beginner’s guide to modern natural language processing](https://www.wearedevelopers.com/videos/858-a-beginner-s-guide-to-modern-natural-language-processing) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Multilingual NLP pipeline up and running from scratch](https://www.wearedevelopers.com/videos/901-multilingual-nlp-pipeline-up-and-running-from-scratch) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)