> Markdown version of [/jobs/ext/2059006-content-platform-operations-engineer](https://www.wearedevelopers.com/jobs/ext/2059006-content-platform-operations-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Content Platform Operations Engineer - **Company:** Horizontal Talent - **Location:** Rochester, NY, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Adobe Experience Manager, Application Programming Interfaces (APIs), Microsoft Azure, Bash Shell, Continuous Integration, DevOps, Distributed Systems, Enterprise Content Management, Github, Python (Programming Language), Windows PowerShell, Release Management, Site Reliability Engineering Practices, Software Deployment, Systems Integration, Web Applications, Data Logging, Scripting, Google Cloud, Cloud Platform System, ReactJS, Delivery Pipeline, Grafana, Sitecore, Api Gateway, Restful APIs, Docker, Jenkins - **Published:** August 14, 2026 - **Apply:** https://www.dice.com/job-detail/8f1c155c-6062-4f2d-acc6-b26381c9986e ## About the Role * 7+ years of experience in application support engineering, platform operations, production engineering, DevOps, CMS engineering, or a related field. * Hands-on experience supporting AEM and/or Sitecore. * Strong incident management and production troubleshooting skills. * Experience supporting application releases and enterprise deployments. * Ability to troubleshoot web applications, APIs, integrations, and distributed systems. * Working knowledge of JavaScript and React-based applications. * Experience with monitoring, logging, and observability tools. * Familiarity with Google Cloud Platform, Azure, or similar cloud environments. * Strong analytical skills for reviewing logs, errors, performance issues, and incidents. * Excellent documentation, communication, and collaboration skills. Preferred Skills * Experience with both Adobe Experience Manager and Sitecore. * Background in Content-as-a-Service or headless CMS environments. * Experience working with REST APIs and API gateways. * Familiarity with CI/CD tools such as GitHub Actions, Azure DevOps, or Jenkins. * Scripting experience with Python, PowerShell, Bash, or JavaScript. * Experience with Docker and Kubernetes. * Exposure to Google Cloud Platform and/or Azure in production environments. * Interest in SRE practices and operational automation. Horizontal is committed to fostering an inclusive, respectful, and equitable workplace where different perspectives and experiences are valued. We welcome applicants from all backgrounds and encourage candidates who are passionate about building reliable, maintainable platforms to apply. ## Description * Provide Level 2 operational support for enterprise content platforms and digital applications. * Troubleshoot production issues across CMS platforms, web applications, APIs, integrations, and deployment pipelines. * Support releases and production deployments while helping improve the overall deployment process. * Investigate incidents to identify whether issues stem from applications, infrastructure, pipelines, or downstream dependencies. * Partner with cloud and DevOps teams to resolve platform issues and improve operational reliability. * Enhance monitoring, logging, alerting, and dashboarding to improve visibility into production health. * Perform root-cause analysis and help implement lasting fixes for recurring issues. * Create and maintain runbooks, knowledge articles, and troubleshooting documentation. * Identify opportunities to automate repetitive support tasks and streamline operations. * Collaborate with development and platform teams to transition new functionality into support. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Platform Engineering vs. DevOps Why not both?](https://www.wearedevelopers.com/videos/885-platform-engineering-vs-devops-why-not-both) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A call for Guest Writers for the WeAreDevelopers Magazine](https://www.wearedevelopers.com/magazine/648-a-call-for-guest-writers-for-the-wearedevelopers-magazine) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)