> Markdown version of [/jobs/ext/2059347-desktop-support-technician-ii](https://www.wearedevelopers.com/jobs/ext/2059347-desktop-support-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician II - **Company:** Spectraforce - **Location:** Laconia, NH, United States - **Experience:** Experienced - **Salary:** $62,400.0 - **Contract:** Temporary contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Desktop Computing, Networking Hardware, Microsoft Office, Virtual Machines, Wireless Access Point, Wireless Networks, Network Switches, Office365, Tablet Computers, Software Troubleshooting, Peripherals, Laptops, Servicenow, Windows Client - **Published:** August 14, 2026 - **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=56ed3591-bad8-461e-b527-2d00a12650b0&OrgId=1&UserId=4890 ## About the Role * 3+ years of desktop, deskside, or field support experience. * Strong knowledge of Windows 10 and Windows 11. * Experience supporting Microsoft Office and Microsoft 365 applications. * Experience using ServiceNow or similar ticket management systems. * Understanding of TCP/IP networking fundamentals. * Experience supporting printers, peripherals, scanners, and mobile devices. * Excellent customer service and communication skills. * Ability to prioritize multiple tasks in a fast-paced manufacturing environment., * Manufacturing or industrial environment experience. * Experience supporting Zebra or similar label printers. * Knowledge of network switches, wireless infrastructure, and Smart Hands support activities. * Familiarity with asset management and hardware lifecycle programs. * Relevant technical certifications (CompTIA A+, Network+, Microsoft, or equivalent). Physical Requirements * Ability to lift up to 25 pounds independently and up to 50 pounds with assistance. * Ability to stand, walk, bend, kneel, crawl, and move equipment throughout the facility as required., * Occasional after-hours support, maintenance activities, project work, and emergency response may be required., * Strong troubleshooting and problem-solving skills. * Ability to work independently with minimal supervision. * Excellent customer service and communication abilities. * Experience supporting users in manufacturing or industrial environments. * Ability to balance end-user support, infrastructure activities, and project work while maintaining service levels. ## Description An experienced Level II Support Technician to provide on-site IT support services for a manufacturing customer in Laconia, NH. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives. This position requires strong technical troubleshooting skills, a customer-focused mindset, and the ability to work independently within a manufacturing environment., End User Support * Deliver deskside support for hardware and software incidents affecting laptops, desktops, and workstations. * Troubleshoot and resolve Windows operating system issues, application issues, and peripheral device problems. * Provide VIP and executive support when required. * Support Microsoft 365 applications and standard business productivity tools. * Assist users with account access, device setup, and day-to-day technical issues. Device Deployment & Lifecycle Services * Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices. * Perform hardware upgrades, break/fix repairs, and warranty coordination. * Execute refresh, migration, and asset management activities. * Maintain accurate asset inventory and asset tracking records. * Support patching and device compliance activities according to customer standards. Site Technology Support * Support printers, label printers, handheld scanners, RF devices, and related workplace technology. * Troubleshoot manufacturing-related endpoint devices and local site technologies. * Assist with lab systems, virtual machine environments, and operational technology (OT) support as directed. * Perform technology setup and support for conference rooms and collaboration spaces. Infrastructure & Smart Hands Support * Provide onsite "hands and feet" support for customer infrastructure and network teams. * Assist with switch, wireless access point, UPS, and network hardware activities following customer procedures. * Support cabling, rack, and equipment installation projects. * Participate in site moves, adds, changes, and infrastructure upgrades. * Coordinate with remote engineering teams during maintenance and project activities. Operational Excellence * Manage incidents and service requests through ServiceNow or approved ticketing tools. * Meet service level expectations and maintain accurate ticket documentation. * Communicate effectively with users, site leadership, and support teams. * Identify trends and opportunities for process improvement. * Maintain compliance with customer security, safety, and operational standards. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Robots are coming into the wild! 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