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# Technical Support Specialist

- **Company:** Broadvoice Inc
- **Location:** Los Angeles, CA, United States
- **Salary:** $39,520.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Software as a Service, Collaborative Software, Issue Tracking Systems, Networking Basics, Network Routers, Diagnostic Tools
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d09d6a226ee42939

## About the Role

Do you have experience in Research?, * Demonstrated technical support experience for a SaaS platform

 * Understanding of network fundamentals, router configurations, and basic IT concepts
 * Strong English communication skills-written, verbal, and in live customer interactions
 * Ability to manage time effectively and stay detail-oriented in a fast-paced support environment
 * Previous experience in a technical support role in a VoIP, telecom, or unified communications setting is preferred

## Description

Broadvoice is seeking a Technical Support Specialist with strong VoIP knowledge and SIP trunking troubleshooting experience to join our growing team. In this technical, customer-facing role, you'll work directly with business clients via phone, chat, and email to resolve complex issues-particularly those related to call flow, SIP signaling, and voice service performance. If you're passionate about problem-solving and want to make a meaningful impact in a fast-paced, customer-focused environment, we want to hear from you., * Serve as a Broadvoice brand ambassador by embodying our core values and delivering exceptional customer support

 * Research, diagnose, and resolve technical issues-particularly those involving SIP signaling, RTP, and call logs in VoIP/SIP trunking environments
 * Troubleshoot call failures using logs and diagnostic tools; identify root causes for quality or connectivity issues in SIP environments
 * Accurately document and track issues using our internal ticketing system
 * Identify and escalate bugs or defects; document feature requests to help improve our product ecosystem
 * Create and contribute to knowledge base documentation and support the enablement of peers with up-to-date technical info
 * Communicate real-time insights with your team through collaboration tools like chat and internal channels
 * Actively grow your technical knowledge with training, manuals, industry publications, and hands-on experience
 * Take on additional duties and special projects as assigned


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